Example setups · Public offices, banks and money
Visa application centre
For a private application centre where every applicant has a slot, yet the hall fills because nobody knows whether submission, biometrics or the cashier is next. An example of how such a centre could call applicants to its counters; Line Me Up decides nothing about an application and collects nothing.
The setup
Lines and what people choose
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Submission bookings
About 12 min each · up to 60 waiting
- Visa type
- Tourist visa 10 min
- Business visa 12 min
- Student visa 15 min
- Work visa 15 min
- Visa type
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Biometrics walk-in
About 6 min each · up to 60 waiting
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Extra services walk-in
About 5 min each · up to 40 waiting
- Photocopy and photo 4 min
- Courier return 5 min
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Passport return walk-in
About 3 min each · up to 60 waiting
- Collect a passport 3 min
- Ask about an application 4 min
Desks
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Submission counter 1
Calls from Submission
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Submission counter 2
Calls from Submission
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Submission counter 3
Calls from Submission
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Biometrics booth 1
Calls from Biometrics
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Biometrics booth 2
Calls from Biometrics
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Services counter
Calls from Extra services, Passport return
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Return counter
Calls from Passport return
Team
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Centre owner Owner
Sets up the lines, the hours and the team.
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Centre supervisor Manager
Watches the Live Board and changes which lines the services counter calls from, and its share, when a line falls behind.
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Submission officer × 3 Staff
Takes the application file at a counter and sends the applicant onward.
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Biometrics operator × 2 Staff
Takes fingerprints and a photograph.
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Services and return clerk × 2 Staff
Handles photocopies and courier requests, and returns passports.
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Reception Staff
Reminds booked applicants to press I am here on their phone, and adds walk-ins to passport return, marking priority as they add someone where the centre allows it.
Ticked: Front desk
Visits with several steps
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Submit, then biometrics
After submission the applicant either goes to biometrics, or to the services counter first and then biometrics. Each step gives them its own token without joining a line again themselves.
For Tourist visa, Business visa, Student visa, Work visa
- The service itself
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Choose one
— the desk that finishes the step before chooses
Straight to biometrics (default)
- Go to Biometrics
Services first
- Go to Extra services
- Go to Biometrics
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 8 am to 3 pm; Saturday and Sunday closed.
Add public holidays of both countries as closed days. Applicants who booked on them are listed so you can cancel or keep each booking.
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TV display × 2
The token being called and the counter or booth to go to, for every line.
One in the main hall, one outside the biometrics booths.
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QR poster
At the entrance and the reception desk, for walk-ins to passport return.
Tips
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Submission is bookings only.
The Submission line takes no walk-ins. A booked time holds one applicant for each desk that calls from the line, so three submission counters take three applicants a slot. An applicant presses I am here on arrival, inside the arrival window; the supervisor can check in one whose phone has died.
How it works → -
Run submission and biometrics as one visit.
The process takes the applicant from the counter to biometrics, through the services counter first when the officer chooses. Each step gives them its own token, and the applicant's page says where to go.
How it works → -
Remind applicants in the app.
A booked applicant gets a reminder in the customer app's inbox the evening before and an hour before. Tell them to keep their page open; do not promise a text message.
How it works → -
Put the screens where people sit.
A second TV outside the biometrics booths shows the same tokens, so applicants waiting there see their number.
How it works → -
Find the hours to add a booth.
Insights' Waits page, filtered to Biometrics, shows the average wait by the hour people joined, so you can see when the second booth is needed.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 7 of 15
- People 10 of 30
- TV screens 2 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Submission, Biometrics, Extra services, Passport return. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Submission counter 1, Submission counter 2, Submission counter 3, Biometrics booth 1, Biometrics booth 2, Services counter, Return counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Submit, then biometrics . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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