Example setups · Public offices, banks and money
Aadhaar enrolment centre
For a small private centre with two operators, where a day's worth of people arrive at nine and the ones with a booking stand beside the ones without.
The setup
Lines and what people choose
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Enrolment and updates walk-in + bookings
About 15 min each · up to 40 waiting
- New enrolment 20 min
- Update details
- Address update 10 min
- Mobile number update 8 min
- Biometric update 15 min
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Print and corrections walk-in
About 6 min each · up to 30 waiting
- Print a copy 4 min
- Name or date correction 10 min
Desks
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Operator 1
Calls from Enrolment and updates
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Operator 2
Calls from Enrolment and updates, Print and corrections
Team
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Centre owner Owner
Sets up the lines and hours, and works at Operator 1.
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Operator Staff
Works the second desk and adds people who walk in without a phone.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 9:30 am to 5 pm; Sunday closed.
Add a closed day when the operators are at a training camp or the equipment is being serviced, and anyone who booked is listed so you can cancel or keep each booking.
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TV display
The token being called and the desk to go to.
On the wall opposite the door, above the benches.
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QR poster
On the shutter and at the front of the table, so people can scan before they sit.
Tips
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Book the long jobs, take the short ones as walk-ins.
A new enrolment takes twenty minutes. Let it be booked for today or the next six days, and keep corrections and print-outs for walk-ins. A booked customer presses I am here on their phone when they arrive.
How it works → -
Say how many people are before them.
A customer sees their place in the line as a true number and the wait as an estimate. Tell them to trust the place and treat the time as a guide.
How it works → -
Pause the desk when the operator steps away.
When an operator has to leave the desk, pause it with a reason such as "Away" and a return time. The board shows when it should be back, and customers waiting see the delay in their estimate.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 2 of 5
- People 2 of 10
- TV screens 1 of 3
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Enrolment and updates, Print and corrections. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Operator 1, Operator 2. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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