Customer terms

What Line Me Up does for you

Line Me Up holds your place in a queue run by a business, and shows you where you are in it. That is the whole service.

Line Me Up does not provide the thing you are queueing for. The consultation, the haircut, the wash, the appointment — all of that is between you and the business. We are not responsible for it, we do not supervise it, and we have no say in how they run it.

What it costs you

Nothing. Line Me Up is free for you — holding a place, booking a time and being called. The business you are visiting pays us to run its queue.

Line Me Up never takes payment from you, and does not collect money for the business. Whatever the business charges you for its own service is between you and them; we are not part of it.

What a place in a queue is not

• It is not a guarantee that you will be served. A business can close, run out of time, or decide it cannot see you. It is their queue.
• It is not priority. Order of service is the business's decision. Staff may see someone before you for reasons of their own — in a clinic, that is a good thing.
• It is not a medical appointment, a booking contract, or a promise about waiting time. Any time estimate you see is an estimate.

When it is your turn

Your ticket page shows that you have been called. Keep it open, or come back to the link. The business gives you a few minutes to reach the desk, and it chooses how long. Staff can call you again without anyone moving. If the time runs out your ticket may say Not arrived; ask at the desk.

Your account

You sign in with your phone number and a one-time code.

The link to your ticket contains a secret. Anyone you send it to can follow your place and, until you are called, cancel it. A link cannot be taken back once sent, so send it only to people coming with you.

You can delete your account at any time. What that removes and what it leaves is set out in the privacy policy.

Behaviour

Do not take places you do not intend to use, do not take places on behalf of people who are not coming, and do not automate joining. If you take a place and cannot come, cancel it so the next person moves up. We may stop an account doing any of these, and we will say why.

Taking a place for a family member or someone you are bringing is fine.

If we get it wrong

Line Me Up is free to you and is provided as it is. If it fails and you lose a place because of it, tell us and we will put it right where we can. To the extent the law allows, we are not responsible for what the business does, for what you missed, or for anything that follows from it.

Changes

If we change these terms we will date this page and say what changed at the top. You can delete your account at any time rather than accept them.