Example setups · Public offices, banks and money
District collectorate
For a collectorate on grievance day, when hundreds of people arrive with petitions before the doors open and the hall decides its own order. An example of how such an office could call people to its counters; the petitions, hearings and certificates are the office's own work.
The setup
Lines and what people choose
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Petition registration walk-in
About 4 min each · up to 200 waiting
- New petition 5 min
- Follow up a petition 3 min
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Grievance hearing walk-in
About 5 min each · up to 200 waiting
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Certificates walk-in
About 8 min each · up to 80 waiting
- Apply for a certificate 8 min
- Collect a certificate 3 min
- Attestation 5 min
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Enquiry walk-in
About 3 min each · up to 80 waiting
- Which section to go to 2 min
- Status of a petition 4 min
Desks
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Registration counter 1
Calls from Petition registration
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Registration counter 2
Calls from Petition registration
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Registration counter 3
Calls from Petition registration, Enquiry
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Hearing table 1
Calls from Grievance hearing
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Hearing table 2
Calls from Grievance hearing
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Certificates counter 1
Calls from Certificates
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Certificates counter 2
Calls from Certificates
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Enquiry desk
Calls from Enquiry
Team
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Office in charge Owner
Sets up the lines, the hours and the team, and reads the weeks in Insights.
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Grievance cell supervisor Manager
Watches petition registration and the hearing tables on grievance day.
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Certificates section supervisor Manager
Watches the certificate counters and the enquiry desk.
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Registration clerk × 3 Staff
Registers each petition and sends the petitioner on to a hearing table.
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Hearing officer × 2 Staff
Hears the petitioner at a table and completes the visit.
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Certificates clerk × 2 Staff
Takes applications and hands over ready certificates.
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Enquiry clerk Staff
Points people to the right line, adds those without a phone, marking the elderly and disabled as priority as they add them.
Ticked: Front desk, Urgent
Visits with several steps
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Register, then be heard
A new petition is registered and the petitioner is sent on to the next free hearing table, with a new token and without joining a line again themselves.
For New petition
- The service itself
- Go to Grievance hearing
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 10 am to 5:45 pm; Saturday and Sunday closed.
Add public holidays and election duty days as closed days. If grievance day starts early, give that date its own earlier hours.
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TV display × 2
The token being called and the counter or table to go to, for every line.
One in the grievance hall, one in the corridor outside the certificate counters.
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QR poster
At the main gate, at the enquiry desk and on the grievance hall doors.
Tips
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Priority for the elderly, Above everyone for the rare case.
Give the enquiry clerk the Front desk ability, so they can mark priority as they add someone, and the Above everyone ability for a person who cannot wait at all. Above everyone takes one tap, and the desks get a banner and a short chime.
How it works → -
Register, then hear, as one visit.
The process sends a petitioner from registration straight to the next free hearing table. Each step gives them its own token, so the hall sees one order instead of two.
How it works → -
Give each supervisor their own lines.
Managers can be limited to the lines they run, so the grievance supervisor sees petitions and hearings, and the certificates supervisor sees the rest.
How it works → -
Notice a line nobody is covering.
The Live Board warns when no desk on shift covers a line, with a one-tap fix, so hearings do not stall while a table is empty.
How it works → -
Learn how long grievance day really runs.
Insights' Waits page shows the average wait by the hour people joined, so you can see whether a third hearing table is needed in the first hours.
How it works →
The plan
Fits on Pro
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 60
- Desks 8 of 30
- People 11 of 100
- TV screens 2, no limit
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
- Uses managers limited to their own lines Plan Pro and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Petition registration, Grievance hearing, Certificates, Enquiry. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Registration counter 1, Registration counter 2, Registration counter 3, Hearing table 1, Hearing table 2, Certificates counter 1, Certificates counter 2, Enquiry desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Register, then be heard . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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