Example setups · Public offices, banks and money
Taluk / tehsil office
For a revenue office where farmers come from villages for a land record, students need an income certificate by Friday, and everyone waits outside one door. An example of how such an office could call people to its counters; the certificates and records are still the office's to issue.
The setup
Lines and what people choose
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Certificates walk-in
About 8 min each · up to 80 waiting
- Income certificate 8 min
- Caste or community certificate 10 min
- Residence certificate 8 min
- Legal heir certificate 15 min
- Collect a ready certificate 3 min
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Land records walk-in
About 10 min each · up to 60 waiting
- Copy of a land record 6 min
- Mutation application 15 min
- Survey or boundary request 12 min
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Revenue officer bookings
About 15 min each · up to 16 waiting
- Hearing on an objection 20 min
- Meet the officer 10 min
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Help and status walk-in
About 4 min each · up to 60 waiting
- Status of an application 3 min
- Which papers to bring 4 min
Desks
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Certificates counter 1
Calls from Certificates
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Certificates counter 2
Calls from Certificates, Help and status
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Land records counter
Calls from Land records
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Revenue officer's room
Calls from Revenue officer
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Help desk
Calls from Help and status
Team
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Office in charge Owner
Sets up the lines and hours, and decides who covers which counter.
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Revenue officer Staff
Sees booked hearings and meetings in the room.
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Certificates clerk × 2 Staff
Takes certificate applications and hands over ready certificates.
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Land records clerk Staff
Gives copies of records and takes mutation and survey applications.
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Help desk clerk Staff
Adds people who arrive without a phone, hands them a slip with a QR code, and marks the elderly as priority as they add them.
Ticked: Front desk
Visits with several steps
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Mutation, then a survey if needed
The land records clerk takes the mutation application and decides whether a survey request is needed; if it is, the applicant gets a new token for it without joining the line again themselves.
For Mutation application
- The service itself
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Choose one
— the desk that finishes the step before chooses
No survey needed (default)
Done
Survey request
- Go to Survey or boundary request on Land records
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 10 am to 5:30 pm; Saturday, 10 am to 2 pm; Sunday closed.
Add public holidays and the second Saturday as closed days. Hearings booked on them are listed so you can cancel or keep each one.
-
TV display
The token being called and the counter to go to.
On the verandah wall, where people wait outside the hall.
-
QR poster
At the gate, at the help desk, and on the notice board next to the list of papers to bring.
Tips
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A help desk for people without a phone.
Give the help desk clerk the Front desk ability. They add a visit in a few taps, hand over a slip with a QR code, and can mark an elderly farmer as priority while adding them.
How it works → -
Let the page speak the person's language.
The customer app can be read in eight languages, Hindi, Tamil and Malayalam among them. The names you give your lines and services stay as you typed them, so name them in the words people use.
How it works → -
Book hearings, not certificates.
The Revenue officer line is bookings only, so it takes no walk-ins and the officer knows who is coming. Certificates stay walk-in.
How it works → -
Let a certificates counter answer questions when it is quiet.
Certificates counter 2 calls from two lines, so status questions do not wait for one help desk when certificates are slow.
How it works → -
A position is true; a time is a guide.
A person sees how many are ahead of them and an estimated wait as a range. Tell people who have travelled far to trust the place in the line.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 5 of 15
- People 6 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Certificates, Land records, Revenue officer, Help and status. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Certificates counter 1, Certificates counter 2, Land records counter, Revenue officer's room, Help desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Mutation, then a survey if needed . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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