Example setups · Public offices, banks and money
Electricity and water bill counter
For a bill collection centre where the last three days before the due date are a wall of people, and one counter has a short line while the other is out of the door.
The setup
Lines and what people choose
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Bill payment walk-in
About 2 min each · up to 120 waiting
- Electricity bill 2 min
- Water bill 2 min
- Cheque or draft payment 4 min
-
Complaints and connections walk-in
About 10 min each · up to 40 waiting
- Bill complaint 10 min
- New connection 15 min
- Name change 10 min
- Meter reading dispute 10 min
Desks
-
Cash 1
Calls from Bill payment
-
Cash 2
Calls from Bill payment
-
Cash 3
Calls from Bill payment, Complaints and connections
Team
-
Section officer Owner
Sets up the lines and hours and reads the busy days in Insights.
-
Cash clerk × 3 Staff
Takes payments at a counter and calls the next token.
Ticked: Front desk
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 9 am to 5 pm; Sunday closed.
Add public holidays as closed days. If the counter stays open on the last day of the due period, give that date its own longer hours.
-
TV display
The token being called and the counter to go to.
Above the counters, facing the line of benches.
-
QR poster
On the outer wall near the gate, where the crowd gathers on the last days.
Tips
-
Let Cash 3 help where it is needed.
Cash 3 calls from both lines. On the last days before the due date, use Calls from on the Live Board to give Bill payment the bigger share, and even it out again afterwards.
How it works → -
Mind the last three days.
The Live Board warns when no desk on shift covers a line, with a one-tap fix, so you notice before the crowd does.
How it works → -
Give the due date longer hours.
A single date can keep special hours and it beats the weekday. Set the last due date to stay open an hour later.
How it works → -
Look at the month afterwards.
Insights' Waits page shows the average wait by the hour people joined over the last 30 days, so you can see how many counters the last week really needs.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 3 of 5
- People 4 of 10
- TV screens 1 of 3
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Bill payment, Complaints and connections. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Cash 1, Cash 2, Cash 3. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your electricity and water bill counter today
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