Example setups · Public offices, banks and money
Post office
For a small post office with three counters, where someone posting a registered letter waits behind a savings deposit and the whole room is standing.
The setup
Lines and what people choose
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Parcels and speed post walk-in
About 5 min each · up to 40 waiting
- Speed post 5 min
- Registered post 5 min
- Parcel booking 8 min
-
Savings and money walk-in
About 6 min each · up to 40 waiting
- Savings account deposit 4 min
- Recurring deposit instalment 4 min
- Money order 8 min
- Open a savings account 20 min
-
Stamps and enquiries walk-in
About 3 min each · up to 30 waiting
- Stamps and stationery 3 min
- Track or collect an item 4 min
Desks
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Counter 1
Calls from Parcels and speed post
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Counter 2
Calls from Savings and money
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Counter 3
Calls from Stamps and enquiries, Parcels and speed post
Team
-
Postmaster Owner
Sets up lines and hours, and covers a counter when someone is on leave.
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Counter clerk × 3 Staff
Calls the next token at a counter and completes each item.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 9 am to 5 pm; Saturday, 9 am to 1 pm; Sunday closed.
Add public holidays as closed days. A closed day shows on the customer's page, so nobody scans the poster and walks over for nothing.
-
TV display
The token being called and the counter to go to.
On the wall above the counters, where people on the bench can see it.
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QR poster
On the front door and next to the stamp counter.
Tips
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Share the third counter.
Counter 3 calls from the Stamps and enquiries line and from Parcels and speed post, so a short stamp line never leaves a clerk idle while parcels wait.
How it works → -
Everyone at a counter can add a walk-in.
All three clerks have the Front desk ability, so whoever sees a person without a phone adds them at the desk and gives them a slip with a QR code.
How it works → -
Say when the counter is on a break.
Pause a counter with a reason such as "Meal" and a return time. The board reads "On a meal break · back ~2:00 pm", and customers waiting on that line see the delay in their estimate instead of a counter that has silently stopped.
How it works → -
Set Saturday as a short day.
The product keeps one span of hours per day, so give Saturday its own shorter hours and phones cannot join after one.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 3 of 10
- Desks 3 of 5
- People 4 of 10
- TV screens 1 of 3
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Parcels and speed post, Savings and money, Stamps and enquiries. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Counter 1, Counter 2, Counter 3. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your post office today
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