Example setups · Public offices, banks and money
Court registry and filing counter
For a registry where advocates' clerks, litigants and copy applicants crowd one set of windows before the court rises, and a filing that comes back with a defect starts the wait again. An example of how a registry could call people to its counters; the filing, the scrutiny and the copies remain the registry's own work.
The setup
Lines and what people choose
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Filing walk-in
About 8 min each · up to 60 waiting
- New case filing 12 min
- Application in a pending case 8 min
- Vakalatnama or memo of appearance 4 min
- Affidavit or reply 6 min
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Scrutiny walk-in
About 10 min each · up to 40 waiting
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Certified copies walk-in
About 5 min each · up to 50 waiting
- Apply for a certified copy 5 min
- Collect a certified copy 3 min
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Case enquiry walk-in
About 4 min each · up to 40 waiting
- Case status 3 min
- Next date of hearing 3 min
- Return of documents 6 min
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Inspection of records bookings
About 30 min each · up to 10 waiting
Desks
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Filing window 1
Calls from Filing
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Filing window 2
Calls from Filing
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Scrutiny desk
Calls from Scrutiny
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Copying window
Calls from Certified copies
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Enquiry window
Calls from Case enquiry, Certified copies
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Record room
Calls from Inspection of records
Team
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Registry in charge Owner
Sets up the lines, the hours and the team.
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Section officer Manager
Watches the Live Board before the court sits and changes which lines a window calls from when filings back up.
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Filing clerk × 2 Staff
Receives filings at a window and sends each one on to scrutiny.
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Scrutiny clerk Staff
Checks the filing and either completes it or sends the filer back to the Filing line with a note of the defects.
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Copying clerk Staff
Takes copy applications and hands over ready copies.
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Enquiry clerk Staff
Answers case status questions and adds people who have no phone.
Ticked: Front desk
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Record keeper Staff
Calls booked inspections into the record room.
Visits with several steps
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New case, then scrutiny
A new filing goes from the filing window to scrutiny; the scrutiny step gives the filer its own token without joining that line again themselves.
For New case filing
- The service itself
- Go to Scrutiny
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 10 am to 5 pm; Saturday and Sunday closed.
Add the vacation and court holidays as closed days. If the registry stays open for urgent filings on some vacation dates, give those dates their own shorter hours instead.
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TV display
The token being called and the window to go to.
In the registry corridor, above the filing windows.
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QR poster
At the registry entrance and in the advocates' room.
Tips
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Send a defective filing back to the windows.
When scrutiny finds a defect, the clerk presses Send to… and picks a Filing service, with a note for the next desk saying what to cure. The filer gets a new token for it without joining the line again themselves.
How it works → -
Call again when a name is not answered.
A clerk stepping out of the corridor misses a call. Call again sends the call out once more, on their page and on the TV, without moving anyone in the line; it can be pressed once every 30 seconds.
How it works → -
Book the record room, not the windows.
Inspection of records is a bookings-only line: it takes no walk-ins, and a booked time holds one person for the record room.
How it works → -
Say when a window is on a break.
Pause a window with a reason such as Meal and a return time. The board shows when it is back, and people waiting on that line see the delay in their estimate.
How it works → -
Find the hour the filings pile up.
Insights' Waits page, filtered to the Filing line, shows the average wait by the hour people joined, so you can see when the second window is needed.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 5 of 30
- Desks 6 of 15
- People 8 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Filing, Scrutiny, Certified copies, Case enquiry, Inspection of records. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Filing window 1, Filing window 2, Scrutiny desk, Copying window, Enquiry window, Record room. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build New case, then scrutiny . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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