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Token queue for clinics

The waiting room, without the waiting room

Reception gives each patient a token, and they follow it on their own phone with no app. Their page shows how many are ahead and an estimated wait, and tells them when it is their turn. Your front desk stops answering “how long?”

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Waiting in a queue? Open your visits → · How waiting works →

A full waiting room is a room full of unanswered questions

  • How long will it be?
  • Was I before him?
  • Is the doctor in yet?
  • I came back from the lab. Where is my place?
  • Can I step out for a tea?

So patients crowd the doctor's door, and reception does nothing all morning but answer questions.

Today's list

  1. Mohan
  2. Sreeja
  3. Abdul
  4. Lakshmi
  5. Thomas
  6. Rekha
  7. Vinod
  8. Asha
The queue today: a list only the desk can see.

One button moves the whole room.

  1. Waiting. GC 014 is next in General Consultation. Anjali's phone shows nobody ahead.
  2. Call Next. The board turns amber, the TV calls GC 014 to Room 1, and Anjali's phone says it is their turn.
  3. They're here. Serving: green on the board, and the phone says they are being seen.
  4. Complete. Done. GC 015 moves to the top, and every phone behind it counts one fewer.

This is the desk's button. Press it, or keep scrolling.

General Consultation Served today 1213
  • GC 014 Anjali WaitingCalledServingDone
  • GC 015 Joseph Waiting
  • GC 016 Fathima Waiting

Now calling

GC 013GC 014 → Room 1

Reception hands over the token.

This is how it works today, with no app and no account for the patient.

  1. First, the desk adds them.

    General Consultation

    NameAnjali

    PhoneOptional

    Add

  2. Then a slip with a QR code.

    Sunrise Clinic

    GC 014

    Scan to follow your token.

  3. They scan it. No app, no sign-in.

  4. And wait anywhere until their page says it is their turn.

Coming soon: patients scanning your poster to join from their own phone.

Pre-filled for clinics.

Patients cannot tell whether they have ten minutes or ninety, and the desk absorbs every one of those questions. Several doctors? Keep one General Consultation line that whoever is free calls from, or give a doctor a line of their own. More lines and desks are included from Basic up.

What setup fills in for clinics

  • General Consultation walk-in + booking 15 min
  • Specialist bookings only 30 min
  • Pharmacy / Billing walk-in 5 min

Sign up from this page and setup opens with clinics already picked, so these appear — you can still pick another. Rename, re-time or delete any of them. Free includes three lines and walk-ins. Basic (₹999 a month billed yearly, ex-GST) includes ten lines and booked times. Compare plans →

Start free and see these in setup →

Why clinics use a token queue

  • Calling next is one tap.

    Nothing on the desk screen pops up to ask “Are you sure?” — a wrong tap has Undo instead. Called and not there? Call again calls them once more without moving anyone.

  • A TV that calls tokens, not names.

    The waiting-room screen shows the token and the room, with a chime and the token read aloud. Any TV or stick with a modern browser.

  • Emergency goes first.

    Staff you choose can put a patient above everyone (Included from Basic up). A doctor's break says why, “In theatre · back ~12:30”, instead of a line that just stops.

  • Patients never pay.

    Patients never pay to join or to book, and nobody can buy a place ahead of anybody. Order of service is the clinic's decision.

Their place, on their phone.

  • Their page shows their token, how many are ahead and roughly how long. It updates by itself, and tells them when it is their turn.
  • Running late? They tap 5, 10 or 15 minutes and keep their place.
  • Their page is available in eight languages, including हिन्दी, മലയാളം and தமிழ்.

Put your queue on a phone.

Four setup steps, pre-filled for clinics. Start free with no card, and your patients never pay a thing.

Start free — set up your clinic Questions? Talk to us