Business terms

What you get

A virtual queue for your business: queues, stations, a board your staff work from, a QR code your customers scan, and the record of what happened.

Free covers one queue and one station and does not expire. Paid plans add queues, stations, longer history, a directory listing, and the share described below.

Plan	Price	Queues	Stations
Free	₹0	1	1
Basic	₹999 / month	3	5
Pro	₹2,999 / month	10	Unlimited

All prices exclude GST at 18%. ₹999 is ₹1,179 payable; ₹2,999 is ₹3,539. We issue a tax invoice for every charge.

The 35% share

On a paid plan, you earn 35% of every fee your customers pay LineUp.

It arrives as a discount against your next invoice. It is not a commission and it is not a payment. No money moves from us to you, we do not need your bank details, and nothing is owed to you in cash at any point.

This is not a technicality. Your customers buy a service from LineUp; LineUp separately reduces what you owe us. At no point does LineUp collect money on your behalf, and these terms do not make us your payment agent.

If your share exceeds your plan price in a month, the excess carries forward as account credit. It can be applied to a later invoice or to an upgrade. It cannot be withdrawn as cash, and it does not survive closing your account.

Billing

Plans are billed monthly in advance. A plan change takes effect on the next invoice. If a payment fails we will tell you before anything stops working.

If you stop paying, your account moves to Free rather than being deleted. Queues beyond the Free limit stop accepting new customers; your history stays.

Your customers' data

Your customers' details reach you through LineUp. LineUp is the data fiduciary for that data and you are a recipient of it, for the purpose of serving the person in front of you.

You agree that you will:

• use customer details only to serve that customer's visit;
• not export, sell, or market to your LineUp customers on the basis of data you obtained through LineUp;
• keep your staff accounts to actual staff, and remove people who leave;
• tell us promptly if you believe customer data has been exposed.

You see only your own customers, and only their name, phone number and place in your queue. You do not see anything about their use of any other business.

Running your queue

How you order your queue is your decision, and we do not interfere with it. But you agree not to use LineUp to:

• charge customers for a place beyond the fee LineUp charges;
• sell priority in a queue;
• hold places for people who are not real.

The last one matters because your share is calculated from customer fees. Inflating it with places that nobody took is fraud, and we will close the account.

Availability

We aim to keep LineUp running and we do not promise it never fails. The product is built to keep working when the connection to it does not, which is the more common failure in a real waiting room — but if LineUp is down, your queue is a notebook again for a while.

Our responsibility for an outage is limited to the fees you paid us for the period affected. We are not responsible for lost custom, lost time, or anything that follows.

Cancelling

You can cancel at any time and you will not be billed again. We do not refund part of a month already paid for. Your data stays available for a period after cancellation so you can get it out; ask and we will export it.

Changes

If we change these terms or our prices we will tell you before the change takes effect, and you can cancel rather than accept it.