Example setups · Public offices, banks and money
Municipal office
For a ward office where certificates, property tax and trade licences share one hall, and people come back three times because they never knew which window was theirs.
The setup
Lines and what people choose
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Certificates walk-in
About 10 min each · up to 60 waiting
- Birth certificate 8 min
- Death certificate 8 min
- Residence certificate 10 min
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Property tax walk-in
About 6 min each · up to 60 waiting
- Pay property tax 5 min
- Correct a property record 15 min
-
Trade licence bookings
About 15 min each · up to 20 waiting
- New trade licence 20 min
- Renew a trade licence 10 min
-
Cashier walk-in
About 3 min each · up to 60 waiting
- Pay a fee 3 min
Desks
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Certificates window
Calls from Certificates
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Tax window 1
Calls from Property tax
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Tax window 2
Calls from Property tax, Cashier
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Licence inspector's desk
Calls from Trade licence
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Cash counter
Calls from Cashier
Team
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Ward officer Owner
Sets up the lines and the hours and decides who covers which window.
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Certificates clerk Staff
Takes applications and gives out ready certificates.
-
Tax clerk × 2 Staff
Takes property tax and corrects records.
-
Licence inspector Staff
Sees booked trade licence applicants.
-
Cashier Staff
Takes fees for any section.
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Help clerk Staff
Adds people who arrive without a phone and tells them which line is theirs.
Ticked: Front desk, Urgent
Visits with several steps
-
Certificate, then the fee
The clerk takes the application and sends the person on to the cashier to pay the fee, so they do not have to join another line themselves.
For Residence certificate, Birth certificate, Death certificate
- The service itself
- Go to Pay a fee on Cashier
The day
Hours, the TV and the poster
-
Opening hours
Monday to Friday, 10 am to 5 pm; Saturday and Sunday closed.
Add public holidays and local election days as closed days. A customer who opens the page that day sees the office is closed.
-
TV display
The token being called and the window to go to.
On the wall facing the benches in the main hall.
-
QR poster
On the entrance gate and at the help clerk's table.
Tips
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Put the senior citizen first.
Give the help clerk the Front desk ability to mark someone as priority, and the Above everyone ability for the rare case that cannot wait at all. Above everyone takes one tap, and the desks get a banner and a short chime.
How it works → -
Use one line per kind of work.
People choose Certificates, Property tax or Trade licence on their phone or from the help clerk, so they reach the right window the first time.
How it works → -
Name the languages people read.
The customer app can be used in eight languages, so a citizen can read their token page in their own. The wording of lines you name stays as you typed it.
How it works → -
Close on the day of a local holiday.
A date can close or keep special hours and it beats the weekday. Trade licence bookings that fall on it are listed for you to cancel or keep.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 5 of 15
- People 7 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Certificates, Property tax, Trade licence, Cashier. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Certificates window, Tax window 1, Tax window 2, Licence inspector's desk, Cash counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Certificate, then the fee . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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