Example setups · Public offices, banks and money
Sub-registrar office
For a registration office where a buyer, a seller and two witnesses stand in the corridor for hours, and nobody knows whether the deed ahead of them is nearly done. An example of how such an office could call people to its counters; the office still checks, charges and registers as it always has.
The setup
Lines and what people choose
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Document scrutiny walk-in + bookings
About 12 min each · up to 40 waiting
- Property documents
- Sale deed 15 min
- Gift or settlement deed 12 min
- Lease deed 10 min
- Mortgage deed 12 min
- Power of attorney 10 min
- Property documents
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Fees walk-in
About 4 min each · up to 60 waiting
- Pay registration fees 4 min
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Photo and thumb impression walk-in
About 6 min each · up to 40 waiting
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Sub-registrar walk-in
About 8 min each · up to 40 waiting
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Marriage registration bookings
About 20 min each · up to 12 waiting
- Register a marriage 25 min
- Marriage certificate copy 10 min
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Copies and encumbrance walk-in
About 6 min each · up to 40 waiting
- Certified copy of a document 6 min
- Encumbrance certificate 8 min
- Collect a registered document 3 min
Desks
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Scrutiny counter 1
Calls from Document scrutiny
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Scrutiny counter 2
Calls from Document scrutiny, Copies and encumbrance
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Fee counter
Calls from Fees
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Photo booth
Calls from Photo and thumb impression
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Sub-registrar's desk
Calls from Sub-registrar, Marriage registration
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Copies counter
Calls from Copies and encumbrance
Team
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Office in charge Owner
Sets up the lines, the hours and the team, and reads the week in Insights.
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Sub-registrar Staff
Calls each party in for admission and signature, and sees booked marriages at the same desk.
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Scrutiny clerk × 2 Staff
Reads the document and the papers with it, and sends the party onward when they are in order.
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Fee clerk Staff
Calls the next token at the fee counter.
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Photo operator Staff
Takes the photographs and thumb impressions of the parties.
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Copies clerk Staff
Takes requests for certified copies and encumbrance certificates, and hands over registered documents.
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Enquiry clerk Staff
Adds people who arrive without a phone, hands them a slip with a QR code, and marks a senior citizen as priority as they add them.
Ticked: Front desk
Visits with several steps
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Register a property document
After scrutiny the party is sent to the fee counter, then to photo and thumb impression, then to the sub-registrar; each step gives them a new token without joining a line again themselves.
For Sale deed, Gift or settlement deed, Lease deed, Mortgage deed, Power of attorney
- The service itself
- Go to Pay registration fees on Fees
- Go to Photo and thumb impression
- Go to Sub-registrar
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 10 am to 5 pm; Saturday, 10 am to 1 pm; Sunday closed.
Add public holidays as closed days well ahead. Anyone who booked a scrutiny slot or a marriage on one of them is listed so you can cancel or keep each booking.
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TV display
The token being called and the counter to go to, for every line.
In the corridor where the parties and witnesses wait, facing the benches.
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QR poster
At the entrance and beside the enquiry counter, next to the office's own notice about fees.
Tips
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Book the deeds, so the parties come at a time.
Document scrutiny takes bookings for today and the next six days as well as walk-ins. A booked time holds one person for each desk that calls from the line, so two scrutiny counters take two parties a slot. A booked party presses I am here on their phone when they arrive; Call Next passes over a booking nobody has checked in.
How it works → -
Keep marriages to bookings only.
Marriage registration is a bookings-only line, so it takes no walk-ins and the sub-registrar knows who is coming. The couple books in one person's name and presses I am here on arrival. The sub-registrar's desk calls from it as well as from its own line.
How it works → -
Run a registration as one visit.
The process sends the party from scrutiny to fees to photo to the sub-registrar. Each step gives them its own token and the next desk sees them as soon as the last one completes, so nobody joins a line again themselves.
How it works → -
Line Me Up calls people; the office does the rest.
The fee counter's token tells a party when to go to the window. The fee itself, the scrutiny and the registration are the office's own work, done as before.
How it works → -
Give the second scrutiny counter a share of the copies.
Scrutiny counter 2 calls from two lines. Use Calls from on the Live Board to give copies a bigger share in the afternoon, when the booked deeds are done.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 6 of 30
- Desks 6 of 15
- People 8 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Document scrutiny, Fees, Photo and thumb impression, Sub-registrar, Marriage registration, Copies and encumbrance. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Scrutiny counter 1, Scrutiny counter 2, Fee counter, Photo booth, Sub-registrar's desk, Copies counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Register a property document . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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