Example setups · Public offices, banks and money
Employment exchange
For an employment exchange where graduates line up at the start of the month to register or renew, and a person who only needs a renewal waits behind a full registration. An example of how such an office could call people to its counters; registration and guidance are still the office's own work.
The setup
Lines and what people choose
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Document check walk-in
About 5 min each · up to 80 waiting
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Registration walk-in
About 10 min each · up to 60 waiting
- New registration 12 min
- Add a qualification 8 min
- Change of address or phone 5 min
-
Renewal walk-in
About 4 min each · up to 80 waiting
- Renew a registration 4 min
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Career guidance bookings
About 30 min each · up to 10 waiting
- Career counselling 30 min
- Self-employment guidance 30 min
Desks
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Check counter
Calls from Document check
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Registration counter 1
Calls from Registration
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Registration counter 2
Calls from Registration, Renewal
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Renewal counter
Calls from Renewal
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Guidance room
Calls from Career guidance
Team
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Office in charge Owner
Sets up the lines, the hours and the team.
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Registration clerk × 2 Staff
Registers candidates and adds qualifications.
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Check clerk Staff
Looks at the certificates a candidate brings and sends them on to registration.
Ticked: Front desk
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Renewal clerk Staff
Renews registrations at a fast counter.
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Guidance officer Staff
Sees booked candidates in the guidance room.
Visits with several steps
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Check, then register
A new candidate joins Document check; when the check completes they are sent to the next free registration counter, with a new token and without joining a line again themselves.
For Document check
- The service itself
- Go to New registration on Registration
The day
Hours, the TV and the poster
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Opening hours
Monday to Friday, 10 am to 5 pm; Saturday and Sunday closed.
Add public holidays as closed days. Guidance sessions booked on them are listed so you can cancel or keep each one.
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TV display
The token being called and the counter to go to.
In the hall, above the registration counters.
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QR poster
At the entrance and at the check counter, next to the office's list of certificates to bring.
Tips
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Keep renewals off the registration line.
A renewal takes a few minutes. Give it its own line and counter so it does not wait behind full registrations; Registration counter 2 calls from both when renewals pile up.
How it works → -
Check papers before the registration counter.
New candidates join the Document check line. The process runs when the check completes and gives them their registration token, so a registration clerk sees them only after their certificates are looked at.
How it works → -
Book guidance, keep it bookings only.
Career guidance takes no walk-ins. A candidate chooses a time for today or the next six days, and the guidance officer sees them on the same board.
How it works → -
See the start-of-month rush in numbers.
Insights' Waits page shows the average wait by the hour people joined over the last 30 days, so you can decide when the second registration counter should open.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 5 of 15
- People 6 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Document check, Registration, Renewal, Career guidance. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Check counter, Registration counter 1, Registration counter 2, Renewal counter, Guidance room. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Check, then register . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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