Getting started

Welcome to Line Me Up

Everything Line Me Up does, explained for the people who use it: owners, managers, the team at the desk, and the customers who wait. Start here to see how the pieces fit, then jump to the part you need.

What Line Me Up is#

Line Me Up is a virtual line for any place where people wait: a clinic or hospital, a salon or spa, a car wash or garage, a café, a service counter. Instead of standing in a room, people take a place in a line from their phone — or at your front desk — and watch it move. When it is their turn, the desk calls their token and they come over.

For you, it is one screen at each desk with one main button, a live picture of every line and every desk, and an honest record of every visit afterwards. For your customers, it is a page on their phone that says where they are and what to do next. Nobody has to install anything from an app store: Line Me Up runs in the web browser on phones, tablets, computers and TVs.

The one loop: Call Next, serve, Complete#

Everything in Line Me Up is built around three presses at the desk. Everything else either sets up this loop (your lines, services, desks, team and hours) or tells you how it went (the Visits report and Insights).

At a desk, every visit goes like this:

1. Press Call Next. Line Me Up picks the right person — priority first, bookings at their time, then everyone else in order — and their phone page says It is your turn.
2. When they reach you, press They're here. Their page now says You are being seen.
3. When you are finished, press Complete. The visit is counted as served, and you are ready to call the next person.

If someone is called and does not come, the desk shows a countdown and marks them No-show when the time runs out (or the desk presses No-show itself). Actions happen at once, most with a short Undo instead of an “Are you sure?” question, so nobody at a desk is ever stopped by a pop-up.

The three places Line Me Up runs#

The three stay in step on their own: when a desk calls someone, the customer's page, the Live board, the Waitlist and the TV all change within seconds, without anyone refreshing.

Who does what: the three roles#

Everyone on your team has one of three roles. There is no role builder: the three are fixed, so that anyone can tell at a glance what a colleague can do.

Owners and managers can serve at a desk too: Work my desk opens the same desk screen staff use.

Three abilities for chosen staff#

Some staff do more than serve. Rather than invent a fourth role, an owner or manager can tick up to three abilities on a staff member, and each applies only to that person's own lines:

• Front desk — adds visits and books callers a time from Work my desk, checks in bookings and moves people up or down on the Waitlist. The receptionist's job.
• Above everyone — called Emergency in a clinic. Lets them put someone at the very front of a line and alert the desk that will see them.
• Run desks — runs the desks nobody signs in to (courts, lanes, machines) from one device, and calls people to them.

Get started#

Where to begin depends on who you are.

If you own the business#

1. Create your account at business.linemeup.in/signup with your business name, your name, email and a password, and press Create account.
2. Go through the four setup steps — Your place, Your lines, Your people and You're live. Each step starts filled in for your kind of place, so you can change what is wrong and move on.
3. Hand each person on your team the temporary password shown on the last step. It is shown only once.
4. Print your QR poster and put it where people arrive.

The full walk-through is Set up your business. After that, read Key ideas and words so the rest of the guide makes sense.

If you manage the floor#

1. Log in at business.linemeup.in/login with the email and password your owner gave you, and press Log in.
2. You land on the Live board: every line and desk you look after, live. Read The Live Board.
3. Use the Waitlist to find a person, add a walk-in or take a booking. Read The Waitlist.

If you serve at a desk#

1. Log in at business.linemeup.in/login. Staff go straight to the desk screen.
2. Change the temporary password you were given, from your account.
3. Press Start my shift, then Call Next. Read Serving at a desk: the Workboard.

If you are a customer#

1. Scan the QR poster at the place, open a link they shared, or look them up at go.linemeup.in. You can look around without signing in.
2. Choose what you came for and press Join. You confirm your phone number once, then land on your own live page.
3. Keep the page open, or come back to it from Visits. It says how many people are ahead of you and changes to It is your turn when the desk calls you.

The customer pages start at Finding a place and joining.

Words this guide uses#

The guide uses the same words as the product, and they are worth knowing before you read on:

• Line — where people wait, in order. Each line gives out its own tokens.
• Service — what someone comes for: a haircut, a consultation, a car wash.
• Desk — where people are served: a counter, a chair, a room, a bay.
• Visit — one person's whole time with you, every step of it.
• Token — the code a person holds in a line, whose last part the desk calls out.
• Booking — a place at a chosen time, made ahead. A walk-in joins on the day.

Each is explained properly, with every status a visit can have, on Key ideas and words.

Line Me Up in your language#

Both apps and the TV speak eight languages: English, Malayalam, Hindi, Tamil, Spanish, Japanese, and Simplified and Traditional Chinese. Each person chooses their own, so a receptionist can work in Tamil while the customer they are serving reads their page in Malayalam. A clinic sees a few words of its own, such as Emergency and Review. See Languages and the words on screen.

This guide is written in English and quotes the English labels. If your screens are in another language, the buttons are in the same places.

How this guide is organised#

The guide follows the order you are likely to need it: the ideas first, then what customers see, then the desk, the day, and the setup behind it. Use the search box at the top, or go straight to a section:

Getting started#

• Welcome to Line Me Up — This page: what Line Me Up is, who does what, and where to start.
• Key ideas and words — Lines, services, desks, visits and tokens; every status a visit goes through; bookings, several-step visits and the business's day.
• Set up your business — Create your account and go through the four setup steps, from the kind of place you run to your first poster.
• Finding your way around the staff app — The sidebar, the phone layout, search, the dark theme, your own account and the live connection signal.

For customers#

• Finding a place and joining — How a customer finds a place, chooses what they came for and takes a place in a line.
• Waiting, your ticket and alerts — The customer's live page: their token, how many are ahead, running late, giving up a place, and the inbox.
• Booking a visit — Booking a time from a phone, saying “I am here” on arrival, and cancelling.
• Your account, language and privacy — Signing in with a phone number, choosing a language, signing out and deleting an account.

At the desk#

• Serving at a desk: the Workboard — The desk screen: start a shift, Call Next, They're here, Complete — plus no-shows, breaks and Call again.
• Running several desks from one device — Running every desk from one phone or tablet, and calling a person to a chosen desk.
• Urgent visits, priority and order — Who is called next and why: priority, urgent visits, bookings, and how a desk shares its lines.

Managing the day#

• The Live Board — Every line and every desk on one screen, and the alarm for a line nobody is serving.
• The Waitlist — Everyone waiting, booked or done today: find a person, add a walk-in, move, reorder and take bookings.
• The Visits report — Every past visit as a report you can filter, search and export to a spreadsheet.
• Insights — Your numbers for today, 7 or 30 days: waits, busy times, how visits ended, desks and services.

Setting up#

• Lines, services and desks — The three building blocks: where people wait, what they come for, and where they are served.
• Processes: visits with several steps — Plan a visit with several steps — pay first, a test, then back to whoever sent them.
• Your team, roles and leave — Add people, choose their role, tick the three abilities, and record leave.
• Opening hours, closures and special days — Weekly hours, closed days and special hours, and what happens to bookings on those days.
• Settings — Everything an owner sets once: your details, clock, time zone and more.
• Languages and the words on screen — The eight languages, how each person chooses their own, and the words a clinic sees.
• TV displays — Pair a TV with a short code and build the page it shows.
• Posters, links and QR codes — Print your QR poster, share your link, and choose whether you are listed.

Plans and connections#

• Plans, visits and billing — The plans, how visits are counted, and the Billing section.
• Connecting your own systems — API keys and webhooks, for connecting the systems you already use.

More#

• Line Me Up for clinics, salons, car care and counters — How a clinic, a salon, a car wash or a counter usually sets Line Me Up up.
• Trying the live demos — Try a business that runs itself, one for each kind of place.
• Live updates, offline, privacy and accessibility — How the screens stay up to date, what happens when the wifi drops, privacy and accessibility.
• Questions and troubleshooting — Short answers to the questions people ask most, and what to do when something looks wrong.

Reading a task#

Every task in the guide has the same shape, so you can skim to what matters:

• Who — the roles that can do it. If your role is not listed, the button is not on your screen; ask your owner or manager.
• Plan — shown only for a feature your plan decides, with a link to Pricing.
• Where to find it — the app, then the menu items to press, in order.
• Then numbered steps, with button names written exactly as they appear on screen.