Example setups · Health
Hospital outpatient department
For a multi-speciality hospital where hundreds of outpatients cross registration, a doctor, the lab and the pharmacy each morning, and every department keeps its own register.
The setup
Lines and what people choose
-
Registration walk-in
About 3 min each · up to 150 waiting
- New registration 5 min
- Revisit 2 min
- Insurance desk 8 min
-
General medicine walk-in + bookings
About 8 min each · up to 80 waiting
- Fever and infections 8 min
- Diabetes and blood pressure 10 min
- Follow-up 5 min
-
Orthopaedics walk-in + bookings
About 10 min each · up to 50 waiting
- Joint pain 10 min
- Fracture review 10 min
- X-ray 6 min joins Radiology
-
Paediatrics walk-in + bookings
About 10 min each · up to 40 waiting
- Child consultation 10 min
- Growth review 12 min
-
Gynaecology bookings
About 15 min each · up to 30 waiting
- Antenatal visit 15 min
- Consultation 12 min
-
Cardiology bookings
About 15 min each · up to 30 waiting
- Cardiology consultation 15 min
- ECG 8 min joins Lab
-
Lab walk-in
About 4 min each · up to 100 waiting
- Blood tests 4 min
- Urine test 3 min
-
Radiology walk-in
About 8 min each · up to 50 waiting
- Chest X-ray 6 min
- Ultrasound 15 min
-
Pharmacy walk-in
About 4 min each · up to 80 waiting
- Collect medicines 4 min
-
Billing walk-in
About 4 min each · up to 80 waiting
Desks
-
Registration 1
Calls from Registration
-
Registration 2
Calls from Registration
-
Registration 3
Calls from Registration
-
Medicine room 1
Calls from General medicine
-
Medicine room 2
Calls from General medicine
-
Orthopaedics room
Calls from Orthopaedics
-
Paediatrics room
Calls from Paediatrics
-
Gynaecology room
Calls from Gynaecology
-
Cardiology room
Calls from Cardiology
-
Lab counter 1
Calls from Lab
-
Lab counter 2
Calls from Lab
-
X-ray room
Calls from Radiology
-
Ultrasound room
Calls from Radiology
-
Pharmacy counter 1
Calls from Pharmacy
-
Pharmacy counter 2
Calls from Pharmacy
-
Billing counter
Calls from Billing
Team
-
Medical superintendent Owner
Sets up the lines, the hours and the team, and reads Insights.
-
OPD manager Manager
Runs the Live Board for registration and the speciality lines, checks in booked Gynaecology and Cardiology patients who have not pressed I am here, and moves people between lines.
-
Diagnostics manager Manager
Watches the Lab and Radiology lines and records technicians' leave.
-
Consultant × 8 Staff
Runs a speciality room and calls from that speciality's line.
-
Registration clerk × 4 Staff
Registers patients at the desk, adds those without a phone and puts emergencies ahead.
Ticked: Front desk, Urgent
-
Lab technician × 3 Staff
Calls the next sample at a Lab counter.
-
Radiographer × 2 Staff
Runs the X-ray and ultrasound rooms.
-
Pharmacist × 3 Staff
Hands out medicines at a Pharmacy counter.
-
Billing clerk × 2 Staff
Runs the Billing counter.
Visits with several steps
-
See the doctor, then medicines
When the doctor completes a consultation they choose: billing and then the pharmacy, or nothing more. A test or scan is sent with Send to, and follows the next process.
For Fever and infections, Diabetes and blood pressure
- The service itself
-
Choose one
— the desk that finishes the step before chooses
Medicines (default)
- Go to Billing
- Go to Pharmacy
No medicines
Done
-
Test or scan, then back
A patient a consultant sends for a blood test or scan goes to that line and returns to the consultant who sent them.
For Blood tests, Urine test, Chest X-ray, Ultrasound, X-ray
- The service itself
- Back to whoever sent them
-
Billing, then collect
A patient a doctor sends for medicines goes to the Billing counter first, and the pharmacy line calls them after.
For Collect medicines
- Go to Billing
- The service itself
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 8 am to 4 pm; Sunday closed.
Add public holidays and the days a visiting consultant is away as closed days a month ahead. People who booked on those days are listed so you can cancel or keep each one.
-
TV display × 3
The token being called and the room to go to, for the lines nearest that screen.
One outside registration, one at the speciality rooms and one at the lab and radiology corridor.
-
QR poster
At the main gate, the registration hall and each speciality corridor, so a patient can take a place from the car park.
Tips
-
Give each manager their own lines.
The OPD manager keeps the speciality lines and the diagnostics manager the Lab and Radiology lines, so each changes only what is theirs.
How it works → -
Plan the test-and-return path once.
A process sends a patient to the Lab or Radiology and back to the consultant who sent them, called ahead of new arrivals once the test is done.
How it works → -
Use Run desk when registration backs up.
The OPD manager runs Registration 3 from the Live Board on a tablet, so a third counter calls patients without anyone else signing in.
How it works → -
Mark leave before the rota changes.
Enter a consultant's days away on their profile. The board shows who is in and bookings are trimmed to match.
How it works → -
Export the month from Visits.
Visits lists every visit with its line and times and exports it as a CSV, up to 10,000 rows at a time, for the superintendent's monthly review.
How it works → -
Find the busy hours in Insights.
Insights shows when each line is longest, so you can move consultants to the mornings that fill up.
How it works →
The plan
Fits on Pro
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 10 of 60
- Desks 16 of 30
- People 25 of 100
- TV screens 3, no limit
- Uses booking Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses away days Plan Basic and up
- Uses every Insights report Plan Standard and up
- Uses a CSV export of visits Plan Basic and up
- Uses multi-step visits Plan Standard and up
- Uses managers limited to their own lines Plan Pro and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Registration, General medicine, Orthopaedics, Paediatrics, Gynaecology, Cardiology, Lab, Radiology, Pharmacy, Billing. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Registration 1, Registration 2, Registration 3, Medicine room 1, Medicine room 2, Orthopaedics room, Paediatrics room, Gynaecology room, Cardiology room, Lab counter 1, Lab counter 2, X-ray room, Ultrasound room, Pharmacy counter 1, Pharmacy counter 2, Billing counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build See the doctor, then medicines and Test or scan, then back and Billing, then collect . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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