Example setups · Health
Veterinary clinic
For a vet clinic where owners wait in a small room with nervous dogs and cats, emergencies arrive without warning, and vaccinations and surgery follow-ups can be booked.
The setup
Lines and what people choose
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Consultation walk-in + bookings
About 15 min each · up to 30 waiting
- Sick pet 15 min
- Skin and ear 15 min
- Injury 20 min
- Post-surgery check 10 min
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Vaccination and deworming bookings
About 10 min each · up to 20 waiting
- Puppy and kitten vaccines 10 min
- Annual booster 10 min
- Rabies vaccine 8 min
- Deworming 5 min
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Grooming bookings
About 60 min each · up to 8 waiting
- Bath and brush 60 min
- Haircut 75 min
- Nail trim 15 min
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Pet pharmacy walk-in
About 4 min each · up to 20 waiting
- Collect medicines 4 min
- Pet food 4 min
Desks
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Consulting room 1
Calls from Consultation, Vaccination and deworming
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Consulting room 2
Calls from Consultation
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Grooming table
Calls from Grooming
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Pharmacy counter
Calls from Pet pharmacy
Team
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Veterinarian and owner Owner
Sees animals in Consulting room 1 and sets up the lines and hours.
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Veterinarian Staff
Sees animals in Consulting room 2 on four days of the week.
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Groomer Staff
Runs the Grooming table.
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Clinic assistant Staff
Adds walk-ins, runs the pharmacy counter and puts emergencies ahead.
Ticked: Front desk, Urgent
Visits with several steps
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Consult, then medicines
After the examination the vet chooses: medicines go to the Pet pharmacy, a simple check goes home.
For Sick pet, Skin and ear
- The service itself
-
Choose one
— the desk that finishes the step before chooses
Medicines (default)
- Go to Pet pharmacy
Home
Done
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 9 am to 8 pm; Sunday, 10 am to 2 pm.
Close the days the vet is away at a surgery camp. Owners who booked vaccinations or grooming on those days are listed so you can cancel or keep each one.
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TV display
The token being called and the room to go to.
In the waiting room, away from the door where animals wait.
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QR poster
On the clinic door and at the car park, so owners can take a place and wait outside with a nervous animal.
Tips
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Let owners wait outside with the animal.
An owner scans the poster and sees their page on a phone. A barking dog can wait in the car until the turn is near.
How it works → -
Put the emergency first.
Give the clinic assistant the Urgent ability. A poisoned dog or a road accident goes above the line in one tap.
How it works → -
Book what is predictable.
Vaccination and grooming take a known time, so they are bookings and the walk-in line stays for sick animals. The pet's owner presses I am here on arrival, or the clinic assistant, with the Front desk ability, checks them in.
How it works → -
Close a day for surgery.
Mark a surgery day as closed. Owners with bookings that day are listed so you can cancel or keep each one, and phones cannot join that day.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 4 of 15
- People 4 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Consultation, Vaccination and deworming, Grooming, Pet pharmacy. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Consulting room 1, Consulting room 2, Grooming table, Pharmacy counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Consult, then medicines . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your veterinary clinic today
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