Example setups · Health
Dental clinic
For a dental clinic with three chairs, where booked treatments run long, a patient with a toothache walks in unannounced, and the X-ray room is always one person behind.
The setup
Lines and what people choose
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Checkup and pain walk-in
About 15 min each · up to 25 waiting
- Toothache 20 min
- Checkup 15 min
- Scaling and polishing 30 min
- Extraction 25 min
- Dental X-ray 5 min joins X-ray
-
Treatment chair bookings
About 45 min each · up to 12 waiting
- Root canal
- First sitting 45 min
- Follow-up sitting 30 min
- Filling 30 min
- Crown fitting 40 min
- Braces adjustment 20 min
- Root canal
-
X-ray walk-in
About 5 min each · up to 15 waiting
-
Billing walk-in
About 4 min each · up to 20 waiting
Desks
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Chair 1
Calls from Checkup and pain, Treatment chair
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Chair 2
Calls from Treatment chair
-
Chair 3
Calls from Checkup and pain
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X-ray room
Calls from X-ray
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Billing desk
Calls from Billing
Team
-
Dentist and owner Owner
Runs Chair 1, does the root canals and sets up the lines and hours.
-
Associate dentist × 2 Staff
One runs Chair 2 for booked treatments, the other Chair 3 for walk-ins.
-
Dental assistant Staff
Runs the X-ray room and calls the next patient there.
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Receptionist Staff
Adds walk-ins at the desk, books callers a time, checks in a booked patient, hands out the QR slip and runs billing.
Ticked: Front desk, Urgent
Visits with several steps
-
X-ray, then back to the chair
A patient sent for an X-ray goes to the X-ray line and returns to the dentist who sent them, ahead of new arrivals.
For Dental X-ray
- The service itself
- Back to whoever sent them
-
Treatment, then billing
After a filling or a crown the patient goes on to the Billing line instead of waiting at the chair.
For Crown fitting, Filling
- The service itself
- Go to Billing
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 10 am to 7 pm; Sunday closed.
Close the days the dentist is away at a conference. Patients who booked a root canal on those days are listed so you can cancel or keep each one.
-
TV display
The token being called and the chair or room to go to.
Above the reception counter, where patients in the waiting area can see it.
-
QR poster
On the clinic door and at reception, so a patient with a toothache can take a place from the pavement.
Tips
-
Put the toothache patient ahead with Urgent.
Give the receptionist the Urgent ability. A patient in severe pain goes above the line in one tap, and the chairs see a banner.
How it works → -
Keep long treatments on bookings.
Root canals and crowns run 30 to 45 minutes. Booking them keeps the walk-in line short and the chair planned. A booked patient presses I am here on arrival, or the receptionist, with the Front desk ability, checks them in on the Waitlist, and Call Next skips a booking nobody has checked in.
How it works → -
Let one chair serve two lines.
Chair 1 calls from both Checkup and pain and Treatment chair, so it is not left empty when a booking is late.
How it works → -
Pause a chair for sterilising.
Take a break with the reason "Other" and a return time. The team sees when the chair is back, and waiting patients' estimates allow for it.
How it works → -
Chain treatment to billing once.
A process sends the patient to Billing after the chair, so the receptionist is not hunting for who has finished.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 5 of 15
- People 5 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Checkup and pain, Treatment chair, X-ray, Billing. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Chair 1, Chair 2, Chair 3, X-ray room, Billing desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build X-ray, then back to the chair and Treatment, then billing . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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