Example setups · Health
Diagnostic lab and sample collection
For a diagnostic lab where fasting patients crowd the door at 7 am, scans are booked and reports are collected later by people who only want to hand over a slip.
The setup
Lines and what people choose
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Sample collection walk-in + bookings
About 4 min each · up to 60 waiting
- Blood tests
- Fasting sugar 4 min
- Lipid profile 4 min
- Thyroid profile 4 min
- Full body checkup 8 min
- Urine and stool 3 min
- Home collection drop-off 2 min
- Blood tests
-
Scans bookings
About 20 min each · up to 20 waiting
- Ultrasound abdomen 20 min
- X-ray 8 min
- Mammography 20 min
-
ECG and BP walk-in
About 8 min each · up to 20 waiting
- ECG 8 min
- Treadmill test 25 min
-
Report collection walk-in
About 2 min each · up to 40 waiting
Desks
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Collection 1
Calls from Sample collection
-
Collection 2
Calls from Sample collection
-
Scan room
Calls from Scans
-
ECG room
Calls from ECG and BP
-
Report counter
Calls from Report collection
Team
-
Lab owner and pathologist Owner
Sets up the lines and hours and signs the reports.
-
Lab manager Manager
Watches the Live Board during the morning rush, checks in a booked scan patient who has not pressed I am here, and changes which lines a desk calls from when one backs up.
-
Phlebotomist × 2 Staff
Collects samples at the two Collection desks.
-
Radiographer Staff
Runs the Scan room and calls the booked patient once they are checked in.
-
ECG technician Staff
Runs the ECG room and the treadmill test.
-
Front desk Staff
Adds patients without a phone, hands out slips and gives out reports.
Ticked: Front desk
Visits with several steps
-
Sample, then ECG
When the sample for a full body checkup is taken, the patient goes straight on to the ECG line, without waiting at the front desk again.
For Full body checkup
- The service itself
- Go to ECG on ECG and BP
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 6:30 am to 7 pm; Sunday, 7 am to 12 noon.
Close the lab on public holidays and the days the scan machine is serviced. People who booked a scan on those days are listed so you can cancel or keep each one.
-
TV display
The token being called and the desk to go to.
Above the reception counter, facing the benches where fasting patients sit.
-
QR poster
On the shutter and at the door, so patients outside at 6:30, when the hours begin, can take a place before a crowd forms at the counter.
Tips
-
Let the early rush take places from outside.
From opening time the QR poster on the shutter lets people join the Sample collection line from the pavement. Before the hours begin, phones cannot join, so set the opening time to when you start taking people.
How it works → -
Book scans, keep samples walk-in.
Scans take 8 to 20 minutes, so they are booked. Samples take 4, so a walk-in line is enough. A booked patient presses I am here on arrival, or the front desk, with the Front desk ability, checks them in.
How it works → -
Send the checkup on to the ECG.
A full body checkup has a process: when the phlebotomist completes the sample, the patient gets a place in the ECG line at once.
How it works → -
Use the visits log for missed reports.
Visits lists who came and at what time, and exports to CSV, so you can check when a sample was received.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 5 of 15
- People 7 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses a CSV export of visits Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Sample collection, Scans, ECG and BP, Report collection. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Collection 1, Collection 2, Scan room, ECG room, Report counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Sample, then ECG . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your diagnostic lab and sample collection today
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