Example setups · Health
Pharmacy
For a neighbourhood pharmacy with one counter where everyone stands at once, prescriptions are slow to pack and the person who came second gets served first.
The setup
Lines and what people choose
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Counter walk-in
About 4 min each · up to 40 waiting
- Prescription 6 min
- Over the counter 2 min
- Refill 3 min
- Return or exchange 4 min
Desks
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Counter 1
Calls from Counter
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Counter 2
Calls from Counter
Team
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Pharmacist and owner Owner
Serves at Counter 1 and sets the hours.
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Counter assistant Staff
Serves over-the-counter requests at Counter 2 and calls the next customer.
The day
Hours, the TV and the poster
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Opening hours
Every day, 8 am to 10 pm.
Close the days the shop is shut for a festival. Customers cannot take a place from their phones that day, and your note says why.
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TV display
The token being called and the counter to go to.
Above the counter, facing the door, so customers can read it from the shop floor.
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QR poster
On the shop door and the counter glass, so customers can take a place before they step in.
Tips
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Keep the quick ones at Counter 2.
Limit Counter 2 to over-the-counter requests and refills, and it is only sent people it can serve while the pharmacist packs prescriptions at Counter 1.
How it works → -
Add a customer who has no phone.
The pharmacist adds an older customer at the counter and hands over a QR slip with their number, so they can sit down.
How it works → -
Put a medical emergency first.
The pharmacist marks priority on a customer with an urgent prescription, and they are called ahead of everyone without priority.
How it works → -
Close early on a festival evening.
Give the day special hours that end earlier. From the new closing time phones can no longer take a place.
How it works →
The plan
Fits on Free
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 1 of 3
- Desks 2 of 3
- People 2 of 5
- TV screens 1 of 1
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Counter. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Counter 1, Counter 2. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your pharmacy today
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