Example setups · Health
Vaccination centre
For a vaccination centre where children, adults and travellers come in waves, every person must wait fifteen minutes after the shot, and the screening desk is the bottleneck.
The setup
Lines and what people choose
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Registration and screening walk-in
About 4 min each · up to 80 waiting
- Child vaccination 4 min
- Adult vaccination 4 min
- Travel vaccine 6 min
-
Vaccination walk-in + bookings
About 3 min each · up to 60 waiting
- Routine vaccines
- Polio and DPT 3 min
- MMR 3 min
- Flu shot 3 min
- Hepatitis B 3 min
- Typhoid 3 min
- Routine vaccines
-
Observation walk-in
About 15 min each · up to 30 waiting
- Fifteen-minute wait 15 min
-
Certificate walk-in
About 3 min each · up to 30 waiting
- Vaccination certificate 3 min
Desks
-
Screening 1
Calls from Registration and screening
-
Screening 2
Calls from Registration and screening
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Vaccination room 1
Calls from Vaccination
-
Vaccination room 2
Calls from Vaccination
-
Observation bay
Calls from Observation
-
Certificate desk
Calls from Certificate
Team
-
Medical officer Owner
Oversees the centre, sets up the lines and hours and reads Insights.
-
Centre supervisor Manager
Watches the Live Board and runs a screening desk when the line grows.
-
Registration clerk × 2 Staff
Registers people and marks those with a small child priority as they add them.
Ticked: Front desk
-
Vaccinator nurse × 2 Staff
Gives the vaccine in a Vaccination room.
-
Observation nurse Staff
Watches the Observation bay and calls people out when time is up.
-
Certificate clerk Staff
Hands out vaccination certificates.
Visits with several steps
-
Screen, vaccinate, observe, certificate
Every person is screened, vaccinated and observed for fifteen minutes, then goes to the certificate desk.
For Child vaccination, Adult vaccination
- The service itself
- Go to Vaccination
- Go to Observation
- Go to Certificate
-
Travel vaccine path
A traveller's screening is followed by the shot, observation and the certificate for their travel document.
For Travel vaccine
- The service itself
- Go to Typhoid on Vaccination
- Go to Observation
- Go to Certificate
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 9 am to 5 pm; Sunday closed.
Close the days the vaccine stock has not arrived or the centre is shut for a holiday. People with bookings on those days are listed so you can cancel or keep each one.
-
TV display × 2
The token being called and the room to go to.
In the waiting hall, and a second screen at the observation bay.
-
QR poster
At the gate and the registration desk, so people can take a place from the pavement.
Tips
-
Follow the path the whole visit.
A process takes each person from screening to the shot to observation to the certificate without the registration clerk sending them along.
How it works → -
Put a nursing mother or a child ahead.
With the Front desk ability the registration clerks tick priority as they add someone, and that person is called ahead of everyone without priority. If someone is missed, they can move them up or down on the Waitlist afterwards.
How it works → -
Run a screening desk when it backs up.
The supervisor uses Run desk on the Live Board so a second screening desk calls people while a clerk is on a break.
How it works → -
Open a second TV at the observation bay.
A screen at the bay shows the tokens the observation nurse calls, so nobody shouts names across the hall.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 6 of 15
- People 8 of 30
- TV screens 2 of 5
- Uses booking Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Registration and screening, Vaccination, Observation, Certificate. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Screening 1, Screening 2, Vaccination room 1, Vaccination room 2, Observation bay, Certificate desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Screen, vaccinate, observe, certificate and Travel vaccine path . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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