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Example setups · Health

General clinic

For a neighbourhood clinic with two doctors, a small lab and a pharmacy counter, where the waiting room fills by ten and nobody knows who came first.

Start free — no card needed Fits on Standard

4 lines · 4 desks · Clinic or hospital picked in setup

The setup

Lines and what people choose

  • General consultation walk-in + bookings

    About 10 min each · up to 60 waiting

    • Consultation 10 min
      • New patient 15 min
      • Follow-up 5 min
    • Certificates
      • Fitness certificate 10 min
      • Medical certificate 10 min
    • Blood sugar check 5 min joins Lab

  • Specialist bookings

    About 20 min each · up to 20 waiting

    • Diabetes review 20 min
    • Child health 15 min

  • Lab walk-in

    About 5 min each · up to 40 waiting

    • Blood tests
      • Full blood count 5 min
      • Thyroid profile 5 min
    • Urine test 5 min

  • Pharmacy and billing walk-in

    About 4 min each · up to 50 waiting

    • Collect medicines 4 min
    • Billing 3 min

Desks

  • Room 1

    Calls from General consultation

  • Room 2

    Calls from General consultation, Specialist

  • Lab counter

    Calls from Lab

  • Pharmacy counter

    Calls from Pharmacy and billing

Team

  • Doctor and owner Owner

    Sees patients in Room 1 and sets up lines, hours and the team.

  • Clinic manager Manager

    Watches the Live Board, checks in a booked Specialist patient who has not pressed I am here, moves people between lines and records leave.

  • Visiting specialist Staff

    Runs Room 2 on clinic days, calling from General consultation and Specialist.

  • Receptionist × 2 Staff

    Adds walk-ins without a phone at the desk and hands them a token slip, books a caller a Specialist time and checks in a booked patient who has not pressed I am here.

    Ticked: Front desk, Urgent

  • Lab technician Staff

    Calls the next sample from the Lab counter.

  • Pharmacist Staff

    Hands out medicines and runs billing at the Pharmacy counter.

Visits with several steps

  • Test, then back to the doctor

    A patient sent for a test goes to the Lab line and comes back to the doctor who sent them, without joining the end of the line again.

    For Full blood count, Thyroid profile, Urine test, Blood sugar check

    1. The service itself
    2. Back to whoever sent them

  • See the doctor, then the pharmacy

    After the consultation the doctor chooses: medicines sends the patient to the Pharmacy and billing line, a test sends them to the Lab first.

    For Consultation, New patient, Follow-up

    1. The service itself
    2. Choose one — the desk that finishes the step before chooses

      Medicines (default)

      1. Go to Pharmacy and billing

      Test first

      1. Go to Lab
      2. Go to Pharmacy and billing

The day

Hours, the TV and the poster

  • Opening hours

    Monday to Saturday, 9 am to 8 pm; Sunday, 9 am to 1 pm.

    Add public holidays and the doctor's conference days as closed days a month ahead. Patients who booked on those days are listed so you can cancel or keep each one.

  • TV display

    The token being called and the room to go to, for every line.

    On the waiting-room wall, facing the chairs, where patients at the back can read it.

  • QR poster

    At the entrance and on the reception counter, so a patient can scan it and take a place before they reach the desk.

Tips

  • Use Emergency for the patient who cannot wait.

    Give your receptionists the Urgent ability. They can put a patient above everyone in one tap, and the desks see a banner and hear a short chime.

    How it works →

  • Going on rounds? Take a break with a reason.

    Pause Room 1 with "Rounds" and a return time. The team sees "On rounds · back ~12:30", and waiting patients' estimates allow for the break instead of a line that seems to have stopped.

    How it works →

  • Call again before marking a no-show.

    Call again shows the token once more on the TV and the patient's page, without moving anyone else.

    How it works →

  • Record leave before the day comes.

    Put the visiting specialist's days away on their profile. The board shows them on leave and bookings are trimmed to who is in.

    How it works →

  • Look at busy times after a month.

    Insights shows which hours fill up. Move the specialist's days or open Room 2 earlier where the wait is longest.

    How it works →

The plan

Fits on Standard

The smallest plan that holds this setup, worked out from its size and what it uses.

  • Lines 4 of 30
  • Desks 4 of 15
  • People 7 of 30
  • TV screens 1 of 5

Compare plans and prices →

How to set this up

From sign-up to your first visit

  1. Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
  2. At step 2, name your lines: General consultation, Specialist, Lab, Pharmacy and billing. Set each one's type and usual time. Lines, services and desks
  3. At step 3, add your people and desks: Room 1, Room 2, Lab counter, Pharmacy counter. Your team, roles and leave
  4. Open Set up › Services and build each line's menu as above. Lines, services and desks
  5. Open Processes and build Test, then back to the doctor and See the doctor, then the pharmacy . Processes: visits with several steps
  6. In Settings, set Opening hours and add closed days. Opening hours, closures and special days
  7. Open Displays, pair the TV and choose what it shows. TV displays
  8. Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes

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