Example setups · Health
Blood bank and donation camp
For a blood bank with a daily donor room and a camp a few Sundays a year, where a college group arrives at once and nobody knows whether they are waiting for the form, the doctor or a chair.
The setup
Lines and what people choose
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Donor registration walk-in + bookings
About 4 min each · up to 80 waiting
- Whole blood donation 4 min
- First-time donor 6 min
- Repeat donor 3 min
- Platelet donation 5 min
- Whole blood donation 4 min
-
Screening walk-in
About 6 min each · up to 40 waiting
-
Donation chairs walk-in
About 12 min each · up to 30 waiting
-
Platelet donation room walk-in
About 75 min each · up to 6 waiting
-
Refreshment walk-in
About 15 min each · up to 30 waiting
Desks
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Registration 1
Calls from Donor registration
-
Registration 2
Calls from Donor registration
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Screening 1
Calls from Screening
-
Screening 2
Calls from Screening
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Chair 1
Calls from Donation chairs
-
Chair 2
Calls from Donation chairs
-
Chair 3
Calls from Donation chairs
-
Chair 4
Calls from Donation chairs, Platelet donation room
-
Refreshment counter
Calls from Refreshment
Team
-
Blood bank officer Owner
Sets up the lines, the desks and the camp days, and runs a Screening desk on busy days.
-
Camp coordinator Manager
Watches the Live Board on a camp day and changes which lines a desk calls from when the chairs back up.
-
Registration volunteer × 2 Staff
Adds donors who arrive without a phone and hands them a token slip.
Ticked: Front desk
-
Screening doctor Staff
Calls the next donor to a Screening desk and, on Complete, picks whether they go on to donate.
-
Technician × 3 Staff
Calls the next donor to a chair and completes the visit when the donation is done.
-
Refreshment volunteer Staff
Calls donors to the Refreshment counter and completes them when they leave.
Visits with several steps
-
Register, screen, donate, rest
After registration the donor goes to Screening; the doctor chooses whether they go on to a chair and then to Refreshment, or home for today.
For Whole blood donation, First-time donor, Repeat donor
- The service itself
- Go to Screening
-
Choose one
— the desk that finishes the step before chooses
Not today (default)
Done
Fit to donate
- Go to Donation chairs
- Go to Refreshment
-
Platelet donation
A booked platelet donor is registered, screened, and, if the doctor says so, called to the platelet room and then to Refreshment.
For Platelet donation
- The service itself
- Go to Screening
-
Choose one
— the desk that finishes the step before chooses
Not today (default)
Done
Fit to donate
- Go to Platelet donation room
- Go to Refreshment
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 9 am to 5 pm; Sunday closed, except on camp days.
Give each camp Sunday special hours, such as 8 am to 4 pm, a few weeks ahead. A date's hours beat its weekday, so the next Sunday is closed again by itself.
-
TV display
The token being called and the counter or chair to go to.
In the donor waiting area, where people sitting between registration and screening can read it.
-
QR poster
At the entrance and on the camp's welcome table, so a group can take places from their phones while they wait to fill in forms.
Tips
-
Start the steps at registration, not at the donation.
A donor who joins from their phone never runs steps placed before the service, so the process starts at registration and every later counter follows it. A child service does not take its parent's process, so attach it to First-time donor and Repeat donor as well.
How it works → -
The doctor decides; Line Me Up only calls.
Line Me Up does no medical screening and keeps no medical record. The doctor screens as you do today and, on Complete, picks Fit to donate or Not today. Not today is the default, so nobody is sent to a chair unless the doctor says so.
How it works → -
Each counter gives its own token.
Registration, Screening, the chair and Refreshment each give the donor a new token on their page. A visit's tokens are linked, so nobody is called to two counters at once.
How it works → -
A camp day is special hours.
Phones cannot join outside your hours, so a camp Sunday needs its own hours on that date. Set them from the start of registration to the last donor you will take.
How it works → -
Book platelet donors a time.
Registration takes walk-ins and bookings. A booked time holds one person per desk, up to seven days ahead, and the donor's inbox reminds them the evening before and an hour before. On arrival the donor presses I am here, or a registration volunteer, with the Front desk ability, checks them in.
How it works → -
Pause a chair when a donor feels faint.
Pause the chair with "Emergency call". Waiting donors do not see the reason; their estimate allows for the break, and after 15 minutes their inbox says the desk is paused until about the time you set.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 5 of 30
- Desks 9 of 15
- People 9 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Clinic or hospital already picked. Set up your business
- At step 2, name your lines: Donor registration, Screening, Donation chairs, Platelet donation room, Refreshment. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Registration 1, Registration 2, Screening 1, Screening 2, Chair 1, Chair 2, Chair 3, Chair 4, Refreshment counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Register, screen, donate, rest and Platelet donation . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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