Example setups · Vehicles
Number plate and vehicle registration counter
For a dealer's registration counter and high-security plate fitting bay, where owners crowd the counter with papers and a ten-minute fitting waits behind a long document check.
The setup
Lines and what people choose
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Plate fitting walk-in + bookings
About 15 min each · up to 30 waiting
- Two-wheeler plates 10 min
- Car plates 15 min
- Commercial vehicle plates 20 min
- Colour-coded sticker only 5 min
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Registration papers walk-in
About 15 min each · up to 30 waiting
- Documents for a new vehicle 20 min
- Ownership transfer documents 20 min
- Collect papers or plates 5 min
- Ask about a pending file 5 min
Desks
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Fitting bay 1
Calls from Plate fitting
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Fitting bay 2
Calls from Plate fitting
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Counter 1
Calls from Registration papers
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Counter 2
Calls from Registration papers, Plate fitting
Team
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Owner Owner
Sets up the lines, the team and the hours, and is the one person who edits a team member's details.
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Plate fitter × 2 Staff
Runs a fitting bay, calls the next vehicle and marks it done when the plates are on.
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Documents clerk × 2 Staff
Runs a counter, checks an owner's papers and adds an owner who walks up without a token.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 9:30 am to 6 pm; Sunday closed.
Add public holidays and stock-taking days as closed days. Owners who booked a fitting on those days are listed so you can cancel or keep each one, and phones cannot join while you are closed.
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TV display
The token being called and the bay or counter to go to.
On the wall above the waiting chairs, facing the counter.
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QR poster
At the gate where vehicles come in and on the counter, so an owner takes a place before they join the crowd at the window.
Tips
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Say plainly what the counter is.
This is your counter, not a government office. A token from Line Me Up is a place in your line and nothing more: it issues no plate, no certificate and no registration.
How it works → -
Let owners book a fitting time.
Plate fitting takes bookings up to seven days ahead as well as walk-ins. A booked time holds one vehicle for each fitting bay, and the owner is reminded in the app's inbox the evening before and an hour before. On arrival they press I am here on their phone, or the business owner checks them in on the Waitlist; the clerks cannot.
How it works → -
Share Counter 2 between the two lines.
Counter 2 calls from Registration papers and Plate fitting. When the fitting line is long, the owner uses Calls from on the Live Board to give it the bigger share, then evens it out again.
How it works → -
Put an older owner ahead while adding them.
A clerk with the Front desk ability can mark someone as priority as they add them at the counter. If it is missed, they can mark priority, or move someone up or down, on the Waitlist afterwards.
How it works → -
Call again before marking a no-show.
Owners step out to photocopy a document. Call again shows the token once more on the TV and their page, and moves no one else.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 4 of 5
- People 5 of 10
- TV screens 1 of 3
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Car wash or garage already picked. Set up your business
- At step 2, name your lines: Plate fitting, Registration papers. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Fitting bay 1, Fitting bay 2, Counter 1, Counter 2. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your number plate and vehicle registration counter today
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