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Example setups · Vehicles

EV service and battery check

For an EV service centre with a diagnostics bay, a battery lab and two repair bays, where a battery check takes an hour and customers cannot be asked to wait in the lot.

Start free — no card needed Fits on Standard

3 lines · 4 desks · Car wash or garage picked in setup

The setup

Lines and what people choose

  • Diagnostics walk-in + bookings

    About 30 min each · up to 15 waiting

    • Battery health check 30 min
      • Cell balance and capacity report 45 min
      • Range loss complaint 40 min
    • Software update and fault scan 25 min
    • Charging port and charger test 20 min

  • Repair bay bookings

    About 90 min each · up to 10 waiting

    • Routine EV service 90 min
      • Two-wheeler 60 min
      • Car 120 min
    • Brake and regenerative braking check 60 min
    • Cooling system service 90 min
    • Battery pack repair or swap 180 min joins Battery lab

  • Battery lab bookings

    About 120 min each · up to 6 waiting

    • Module replacement 150 min
    • Pack reconditioning 240 min

Desks

  • Diagnostics bay

    Calls from Diagnostics

  • Repair bay 1

    Calls from Repair bay

  • Repair bay 2

    Calls from Repair bay, Diagnostics

  • Battery lab bench

    Calls from Battery lab

Team

  • Owner Owner

    Sets up the lines and hours and reviews the weekly waiting times.

  • Service manager Manager

    Watches the Live Board, checks in a booked vehicle whose owner has not pressed I am here, moves a vehicle between lines and records technician leave.

  • EV technician × 3 Staff

    Runs a repair bay or the diagnostics bay and calls the next vehicle.

  • Battery specialist Staff

    Runs the Battery lab bench and signs off a pack before it is refitted.

  • Front desk Staff

    Adds a walk-in at the counter and hands over a token slip.

    Ticked: Front desk, Urgent

Visits with several steps

  • Diagnose, then repair

    When a battery health check is completed the technician chooses: all fine, the Repair bay line, or the Battery lab, and the customer's page shows the next step.

    For Battery health check, Cell balance and capacity report, Range loss complaint

    1. The service itself
    2. Choose one — the desk that finishes the step before chooses

      All fine (default)

      Done

      Needs repair

      1. Go to Repair bay

      Needs battery lab

      1. Go to Battery lab

The day

Hours, the TV and the poster

  • Opening hours

    Monday to Saturday, 9:30 am to 6 pm; Sunday closed.

    Add the days the diagnostic tools are updated by the manufacturer as special days or closed days. Customers who booked are listed so you can cancel or keep each one.

  • TV display

    The token being called and the bay it goes to, for every line.

    In the customer lounge beside the charging bays, where customers watch their vehicle plugged in.

  • QR poster

    At the charging bays and on the reception counter, so a customer can book or join without walking into the workshop.

Tips

  • Book the long jobs, take the quick ones as they come.

    Repair bay and Battery lab take bookings. A booked customer presses I am here on arrival, or the service manager checks them in. A fault scan or a charger test joins Diagnostics as a walk-in and is called when a technician is free.

    How it works →

  • Use Choose one for the diagnosis.

    The desk picks All fine, Needs repair or Needs battery lab when the check is done. The customer's page shows the next step.

    How it works →

  • Put a technician on leave before the day.

    Enter their days away on their profile. Booking capacity counts the people who are in.

    How it works →

  • Pause the bench for the long test.

    A battery cycle test cannot be hurried. Pause the Battery lab bench with the reason "Other" and a return time, so the team sees when it is back and waiting customers' estimates allow for it.

    How it works →

The plan

Fits on Standard

The smallest plan that holds this setup, worked out from its size and what it uses.

  • Lines 3 of 30
  • Desks 4 of 15
  • People 7 of 30
  • TV screens 1 of 5

Compare plans and prices →

How to set this up

From sign-up to your first visit

  1. Sign up from this page and step 1 opens with Car wash or garage already picked. Set up your business
  2. At step 2, name your lines: Diagnostics, Repair bay, Battery lab. Set each one's type and usual time. Lines, services and desks
  3. At step 3, add your people and desks: Diagnostics bay, Repair bay 1, Repair bay 2, Battery lab bench. Your team, roles and leave
  4. Open Set up › Services and build each line's menu as above. Lines, services and desks
  5. Open Processes and build Diagnose, then repair . Processes: visits with several steps
  6. In Settings, set Opening hours and add closed days. Opening hours, closures and special days
  7. Open Displays, pair the TV and choose what it shows. TV displays
  8. Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes

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