Example setups · Beauty and personal care
Unisex salon
For a busy unisex salon where walk-ins crowd the sofa while booked bridal and colour clients wait for a stylist who is still with someone else.
The setup
Lines and what people choose
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Hair walk-in + bookings
About 30 min each · up to 30 waiting
- Cuts
- Women's haircut 40 min
- Men's haircut 25 min
- Kids' haircut 20 min
- Blow dry 30 min
- Styling
- Hair spa 60 min
- Straightening 150 min
- Cuts
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Colour bookings
About 90 min each · up to 10 waiting
- Root touch-up 60 min
- Global colour 90 min
- Highlights 120 min
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Skin and grooming walk-in + bookings
About 30 min each · up to 20 waiting
- Cleanup 30 min
- Facial 50 min
- Threading
- Eyebrows 10 min
- Upper lip 5 min
- Waxing 30 min
-
Shampoo station walk-in
About 10 min each · up to 10 waiting
- Wash and rinse 10 min
Desks
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Chair 1
Calls from Hair, Colour
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Chair 2
Calls from Hair, Colour
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Chair 3
Calls from Hair
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Chair 4
Calls from Hair
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Skin room
Calls from Skin and grooming
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Shampoo basin
Calls from Shampoo station
Team
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Owner and senior stylist Owner
Takes Chair 1, sets the menu and its times, and checks Insights each Monday.
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Salon manager Manager
Runs the Live Board on weekends, checks in a booked colour client who has not pressed I am here, calls them to the next free chair from the Waitlist and records leave.
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Stylist × 3 Staff
Calls the next client to a chair and sends colour clients to the shampoo basin with Send to.
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Beautician Staff
Runs the Skin room for facials, threading and waxing.
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Shampoo assistant Staff
Calls the next client to the basin; completing the rinse sends them back to their stylist.
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Receptionist Staff
Adds walk-ins at the counter and hands out QR slips.
Ticked: Front desk
Visits with several steps
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Colour, wash, finish
When the colour has set, the stylist sends the client to the shampoo basin; after the rinse they come back to that stylist to be finished, ahead of new arrivals.
For Wash and rinse
- The service itself
- Back to whoever sent them
The day
Hours, the TV and the poster
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Opening hours
Monday to Sunday, 10 am to 8:30 pm.
Close the salon for the day on Holi and Diwali, and set shorter hours on the eve of a wedding season weekend. Clients who had booked a closed day are listed so you can cancel or keep each one.
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TV display
The token being called and the chair or room to go to.
Over the reception counter, facing the sofa, so clients waiting with their phones can glance up.
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QR poster
On the glass door and beside the price board, so a walk-in can scan it before reaching the counter.
Tips
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Send colour clients on without losing them.
With a process on Wash and rinse, a stylist sends the client to the basin and they come back to the same stylist, ahead of new arrivals.
How it works → -
Share chairs across lines.
Chairs 1 and 2 serve both Hair and Colour, so on a quiet afternoon the same stylist takes walk-ins and booked colour without a second login. A colour booking is called only once the client has pressed I am here on their phone or the salon manager or the receptionist, with the Front desk ability, has checked them in.
How it works → -
To let clients pick their stylist, give each stylist a line.
Hair gives the client whichever chair is free. If clients should choose, make a line per stylist, such as Hair with Priya, served only by Priya's chair, so a place or a booking on it can only go to her. Each stylist then has a line of their own, so four stylists take four lines instead of one, and a client waiting for Priya is not called by a stylist who is free.
How it works → -
Let the receptionist add walk-ins.
Give the receptionist Front desk. She can add walk-ins at the counter and tick priority as she adds someone who needs it.
How it works → -
Record leave before festivals.
Mark a stylist away on their profile. Bookings are trimmed to who is in and affected clients are listed.
How it works → -
Read the busy hours after a month.
Insights shows when waits climb. Move your senior stylist's lunch to the quiet hour.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 6 of 15
- People 8 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses away days Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Salon or spa already picked. Set up your business
- At step 2, name your lines: Hair, Colour, Skin and grooming, Shampoo station. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Chair 1, Chair 2, Chair 3, Chair 4, Skin room, Shampoo basin. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Colour, wash, finish . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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