Example setups · Beauty and personal care

Spa

For a day spa in a hotel or a busy road where guests are booked by the hour and a late arrival throws the rest of the afternoon.

3 lines · 4 desks · Salon or spa picked in setup

The setup

Lines and what people choose

Spa owner Owner

Sets the menu, hours and rooms, and reads the Visits log each month.
Spa manager Manager

Watches the Live Board, checks in a booked guest who has not pressed I am here, moves a late guest to a later slot and records therapists' leave.
Massage therapist × 3 Staff

Calls the next guest into a room and ends the session.
Skin therapist × 2 Staff

Runs facials and body care in the therapy rooms.
Wet area attendant Staff

Calls guests to the steam room and the jacuzzi and cleans between guests.
Front desk host × 2 Staff

Adds walk-in guests at the desk and hands out QR slips.

Ticked: Front desk

The day

Opening hours

Monday to Sunday, 11 am to 9 pm.

Close the spa on the days the building's water or power is off for maintenance, and on public holidays. Guests with a booking on a closed day are listed so you can cancel or keep each one.
TV display × 2

The guest's token and the room to go to, in a quiet brand colour.

Behind the reception desk and in the lounge, softly lit, with the spoken call switched off so only the chime sounds.
QR poster

On the reception desk and in the hotel lobby, so a guest can open the page and book a time before asking.

Let guests book a slot.

Guests pick a service and a time from your page, up to seven days ahead. A time the rooms are already full for is not offered. On arrival the guest presses I am here, or the spa manager or a front desk host checks them in; with the Front desk ability, the hosts also add walk-ins and book a caller a time.
How it works →
Follow a ritual with steam.

A process sends the couple from the ritual to the steam room when it is completed, so nobody has to walk them back to reception. A booking goes to whichever room is free; if rituals must always be in the suite, give the suite a line of its own.
How it works →
Match the TV to your look.

Paste your brand colour on the display page so the screen looks like part of the spa, not a bank counter.
How it works →
Mark a therapist away.

Record leave on their profile and bookings that need that therapist are listed for you to cancel or keep.
How it works →
Late guest? Mark them running late.

When a guest phones to say they are ten minutes late, record it on their visit. Their place is kept and the room calls the next guest meanwhile.
How it works →

The plan

The smallest plan that holds this setup, worked out from its size and what it uses.

How to set this up

Sign up from this page and step 1 opens with Salon or spa already picked. Set up your business
At step 2, name your lines: Massage, Facials and body care, Steam and relax. Set each one's type and usual time. Lines, services and desks
At step 3, add your people and desks: Therapy room 1, Therapy room 2, Couples' suite, Wet area. Your team, roles and leave
Open Set up › Services and build each line's menu as above. Lines, services and desks
Open Processes and build Ritual, then steam . Processes: visits with several steps
In Settings, set Opening hours and add closed days. Opening hours, closures and special days
Open Displays, pair the TV and choose what it shows. TV displays
Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes

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