Example setups · Education and everything else
School and college fee counter
For a school or college accounts office where the last date of a term brings every parent to a single window in the same week.
The setup
Lines and what people choose
-
Fee payment walk-in
About 4 min each · up to 100 waiting
- Term fee 4 min
- Full term 4 min
- Part payment 5 min
- Bus fee 3 min
- Exam and activity fee 3 min
- Term fee 4 min
-
Receipts and concessions walk-in
About 10 min each · up to 30 waiting
- Duplicate receipt 5 min
- Fee concession request 12 min
- Fee certificate 8 min
Desks
-
Window 1
Calls from Fee payment
-
Window 2
Calls from Fee payment
-
Accounts table
Calls from Receipts and concessions
Team
-
Principal Owner
Decides the fee days and extra hours, and checks Insights after the last date.
-
Accounts officer Manager
Runs the Live Board in fee week and handles the requests that need a decision.
-
Cashier × 2 Staff
Takes the fee and issues the receipt at a window.
-
Office assistant Staff
Sits at the Accounts table and adds parents without phones, giving them a slip.
Ticked: Front desk
The day
Hours, the TV and the poster
-
Opening hours
Monday to Friday, 9 am to 2 pm; Saturday, 9 am to 12 noon; Sunday closed.
Give the last three days before the due date longer hours as special hours, and close the office on school holidays and the annual day.
-
TV display
The token being called and the window to go to.
Above the windows in the school lobby, where parents wait on the benches.
-
QR poster
On the school gate and the office door, and in the fee circular as a QR so parents can take a place from the road.
Tips
-
Keep concession requests off the payment line.
A parent paying the fee and a parent asking for a concession need different times. Separate lines keep the estimate for payment honest.
How it works → -
Open longer on the last days of the term.
Give each of those dates special hours instead of changing the week's hours, so the next week returns to normal by itself.
How it works → -
Call again for the parent who stepped out.
Call again shows the token on the TV and on the parent's page once more, without moving anyone else.
How it works → -
Compare the busiest hours across the week.
Insights' Waits page shows the average wait by the hour people joined. Next term, put the circular's "come between" advice where the lull is.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 3 of 5
- People 5 of 10
- TV screens 1 of 3
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Fee payment, Receipts and concessions. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Window 1, Window 2, Accounts table. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your school and college fee counter today
Start free with no card. Your customers never pay a thing. See every business type.
Start free