Example setups · Education and everything else
Event box office
For an exhibition, a theatre or a college festival box office, where a crowd arrives together an hour before the doors open and the counter has no way to show who is next.
The setup
Lines and what people choose
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Ticket collection walk-in
About 2 min each · up to 300 waiting
- Collect booked tickets 2 min
- Name and phone lookup 3 min
-
Counter sales walk-in
About 3 min each · up to 150 waiting
- Single entry 3 min
- Family and group entry 5 min
- Student and senior entry 3 min
-
Group and passes walk-in + bookings
About 12 min each · up to 30 waiting
- Groups
- School group 15 min
- Company or club group 15 min
- Season pass 8 min
- Groups
-
Help desk walk-in
About 4 min each · up to 40 waiting
- Lost entry slip 5 min
- Seating and access help 4 min
- Gate or schedule question 2 min
Desks
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Counter 1
Calls from Ticket collection
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Counter 2
Calls from Ticket collection, Counter sales
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Counter 3
Calls from Counter sales
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Counter 4
Calls from Counter sales
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Groups table
Calls from Group and passes
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Help desk
Calls from Help desk
Team
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Event organiser Owner
Sets up the lines for the event dates and sees the Live Board on the day.
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Box office manager Manager
Opens and closes counters as the crowd changes, and changes which lines a counter calls from and its share.
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Counter staff × 4 Staff
Collects or sells tickets at a counter and calls the next person.
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Entry coordinator Staff
Runs the Groups table and puts a visitor who cannot wait in the crowd above everyone.
Ticked: Urgent
-
Volunteer × 2 Staff
Stands at the entrance with the QR poster and adds people without phones at the Help desk.
Ticked: Front desk
The day
Hours, the TV and the poster
-
Opening hours
Every day, 10 am to 9 pm during the event; set to the event's dates.
Close the box office on the days between events, and give the opening day its own hours: an earlier start for collection.
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TV display × 2
The token being called and the counter to go to, for each line.
One above the counters, and one in the open area outside, facing the crowd that has not reached the door.
-
QR poster
At the entrance, on the barricade and on the ticket confirmation message, so the crowd takes a place before they reach the counters.
Tips
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Put a visitor who cannot wait above everyone.
With the Above everyone ability, the entry coordinator can put someone who cannot stand in the crowd, such as a person who is unwell, first in one tap, and the desks get a banner and a short chime. Keep it for the rare case.
How it works → -
Let one counter do two jobs.
Counter 2 serves Ticket collection and Counter sales. As the crowd shifts from one to the other, use Calls from on the Live Board to change how it shares its calls.
How it works → -
Put a second TV outside.
A second screen in the open area shows the same calls to people who have not reached the door yet. Each screen is paired from a code.
How it works → -
Watch the Live Board on the first hour.
It shows each line's waiting count and flags a line that no desk on shift covers. Open another counter before the crowd notices.
How it works → -
Give opening day its own hours.
Set the opening day as a special day with an earlier start. The rest of the run keeps its normal hours.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 6 of 15
- People 9 of 30
- TV screens 2 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Ticket collection, Counter sales, Group and passes, Help desk. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Counter 1, Counter 2, Counter 3, Counter 4, Groups table, Help desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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