Example setups · Shops and repair
Optician
For an optical shop with an optometrist and a display of frames, where eye tests are booked but people also drop in for a repair or to collect glasses and wait among those choosing.
The setup
Lines and what people choose
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Eye test bookings
About 20 min each · up to 16 waiting
- Eye test for glasses 20 min
- Contact lens trial 25 min
- Child eye test 25 min
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Frames and lenses walk-in + bookings
About 15 min each · up to 30 waiting
- Choose frames 20 min
- Adjust or repair frames 8 min
- Replace lenses 12 min
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Collection walk-in
About 5 min each · up to 25 waiting
- Collect glasses 6 min
- Pay the balance 3 min
Desks
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Test room
Calls from Eye test
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Frames table
Calls from Frames and lenses
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Billing counter
Calls from Collection, Frames and lenses
Team
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Optician and owner Owner
Fits and adjusts frames, and sets up services, hours and the team.
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Optometrist Staff
Runs the Test room, calling booked eye tests in order.
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Sales associate Staff
Runs the Frames table and the Billing counter, and adds people who walk in.
Ticked: Front desk
Visits with several steps
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Eye test, then frames
After an eye test, the optometrist chooses: a customer who wants new glasses goes to the Frames and lenses line, and one who only needed the test is done.
For Eye test for glasses
- The service itself
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Choose one
— the desk that finishes the step before chooses
Only the test (default)
Done
Wants glasses
- Go to Choose frames on Frames and lenses
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 10:30 am to 8:30 pm; Sunday, 11 am to 6 pm.
Close the shop on public holidays; bookings already made on those days are listed so you can cancel or keep each one. Record the optometrist's days away as leave instead, so the shop stays open for frames and collections.
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TV display
The token being called and the room or table to go to.
Near the frames display, where people browsing can still see their turn.
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QR poster
On the shop window and on the Billing counter, so a passer-by can book an eye test or take a place for a repair.
Tips
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Book eye tests, let the rest walk in.
Make Eye test a bookings line and keep Frames and lenses open to both. A booked slot protects the optometrist's time while repairs wait their turn. A booked customer presses I am here on arrival, or the owner checks them in on the Waitlist.
How it works → -
Give a child's test a longer time.
Child eye test has its own 25 minutes, so a booking for it takes a longer slot than an adult test.
How it works → -
One desk can serve two lines.
The Billing counter calls from Collection and from Frames and lenses, so the sales associate is never idle when one of them is empty.
How it works → -
Record the optometrist's days away.
Put the days they are away on their profile. Eye test bookings are trimmed to the days they are in, and bookings already made on those days are listed for you to cancel or keep.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 3 of 30
- Desks 3 of 15
- People 3 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses away days Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Eye test, Frames and lenses, Collection. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Test room, Frames table, Billing counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Eye test, then frames . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your optician today
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