Example setups · Shops and repair
Laundry and dry cleaning
For a neighbourhood laundry, where office-goers drop clothes at 8 am and collect at 7 pm and one counter has to serve both without a pile-up at the door.
The setup
Lines and what people choose
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Laundry counter walk-in
About 4 min each · up to 50 waiting
- Drop off
- Wash and fold 5 min
- Dry cleaning 5 min
- Ironing only 4 min
- Curtains and bedding 8 min
- Collect clothes 3 min
- Raise a complaint 6 min
- Drop off
Desks
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Counter 1
Calls from Laundry counter
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Counter 2
Calls from Laundry counter
Team
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Shop owner Owner
Serves at Counter 1 in the evening rush and sets up services and hours.
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Counter attendant × 2 Staff
Takes in clothes and hands them back at Counter 2, and adds customers who walk up without a phone.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 7:30 am to 9 pm; Sunday, 8 am to 1 pm.
Mark Sundays you stay shut and festival days as closed, so anyone who scans the poster sees the shop is closed instead of waiting at a locked door.
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TV display
The token being called and the counter to go to.
Above the counter, facing the door, where people with bags can read it from outside.
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QR poster
On the shutter and by the door, so customers on their way to work scan and take a place before they walk in.
Tips
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Make the collection the shortest service.
Give Collect clothes three minutes. The evening wait estimate then reflects a quick hand-over, not a drop-off with tagging.
How it works → -
Open both counters in the rush.
Both counters call from the same line, so the second attendant takes the next person the moment they start a shift at Counter 2.
How it works → -
Add a customer who has no phone.
With the Front desk ability, an attendant adds the person and hands over a slip with a QR to follow their place.
How it works → -
Look at the day's pattern after a few weeks.
The Insights overview shows how many joined in each hour. Move your second attendant's shift to start at that hour.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 1 of 10
- Desks 2 of 5
- People 3 of 10
- TV screens 1 of 3
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Laundry counter. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Counter 1, Counter 2. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your laundry and dry cleaning today
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