Example setups · Shops and repair
Mobile phone repair
For a one-shop phone repairer near a market, where five people hold out their phones at once and the quick screen guard waits behind a long motherboard job.
The setup
Lines and what people choose
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Repair counter walk-in
About 8 min each · up to 40 waiting
- Screen and glass
- Screen replacement 20 min
- Tempered glass fitting 3 min
- Battery replacement 15 min
- Charging port repair 20 min
- Software update or reset 15 min
- Collect repaired phone 3 min
- Get a quote 5 min
- Screen and glass
Desks
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Front bench
Calls from Repair counter
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Back bench
Calls from Repair counter
Team
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Shop owner Owner
Takes the harder repairs at the back bench and sets up the services and hours.
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Technician Staff
Runs the front bench, calling the next phone for quick jobs and pick-ups.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Six days a week, 10 am to 9 pm; closed on the weekly market holiday.
Mark Diwali week and the local festival days as closed. Anyone who scans the poster then sees the shop is closed instead of joining and waiting.
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TV display
The token being called and the bench to go to.
On a small screen above the glass counter, where people leaving their phone can see it.
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QR poster
On the shutter and on the counter glass, so customers can take a place from the pavement and go for tea.
Tips
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Give quick jobs a short service time.
Give Tempered glass fitting and Collect repaired phone their own short times. The wait estimate then reflects a three-minute job, not the average repair.
How it works → -
Let the technician add a customer who walked in without a phone.
With the Front desk ability, the technician adds the person at the counter and hands over a slip with a QR to follow their place.
How it works → -
Use a break with a reason when you leave for parts.
Pause the Back bench with the reason "Away" and a return time. The board shows when it is back, and customers waiting see the delay instead of a line that has stopped.
How it works → -
Call again before marking a no-show.
Call again shows the token once more on the screen and on the customer's page, and moves nobody else.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 1 of 10
- Desks 2 of 5
- People 2 of 10
- TV screens 1 of 3
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Repair counter. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Front bench, Back bench. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your mobile phone repair today
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