Example setups · Shops and repair
Courier counter
For a courier franchise on a busy road, where people sending a document stand behind a seller with forty parcels and others come to collect a held delivery.
The setup
Lines and what people choose
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Send a parcel walk-in
About 5 min each · up to 50 waiting
- Document or letter 3 min
- Parcel 6 min
- Within the city 5 min
- Within India 7 min
- International 12 min
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Collect a parcel walk-in
About 3 min each · up to 30 waiting
- Collect a held delivery 3 min
- Ask about a missing parcel 6 min
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Business bookings bookings
About 15 min each · up to 12 waiting
- Bulk parcel booking 20 min
- Set up a business account 15 min
Desks
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Booking counter 1
Calls from Send a parcel, Collect a parcel
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Booking counter 2
Calls from Send a parcel
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Business desk
Calls from Business bookings
Team
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Franchise owner Owner
Sets up the lines, hours and team, and handles bulk bookings.
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Booking clerk × 2 Staff
Weighs, labels and takes payment at the booking counters and adds walk-ins at the door.
Ticked: Front desk
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Business executive Staff
Runs the Business desk, calling booked sellers and account set-ups.
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 9:30 am to 7:30 pm; Sunday closed.
The pick-up cut-off is the real closing time. Set the shop's hours to it, and add public holidays as closed days so no one scans the poster to find nobody there.
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TV display
The token being called and the counter to go to, for every line.
On the wall facing the waiting bench, visible from the door.
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QR poster
On the glass door, with a line for collecting, so those picking up a held parcel need not stand at the counter first.
Tips
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Keep collecting apart from sending.
A three-minute hand-over should not wait behind a weigh-and-label. Booking counter 1 calls from both lines, sharing its calls between them and skipping one that is empty.
How it works → -
Let sellers book their bulk drop.
Business bookings is a bookings-only line, so a seller with forty parcels has a slot and the counters are not blocked. The seller presses I am here on arrival, or the owner checks them in.
How it works → -
Give documents their own short time.
A document or letter takes three minutes. Because each service has its own time, the wait estimate counts three minutes for each document ahead, not the average parcel.
How it works → -
Use the QR slip for people without phones.
The clerk adds the person at the counter and hands over a slip with a QR so they can follow their place.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 3 of 10
- Desks 3 of 5
- People 4 of 10
- TV screens 1 of 3
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Send a parcel, Collect a parcel, Business bookings. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Booking counter 1, Booking counter 2, Business desk. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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