Example setups · Shops and repair
Jewellery store, repairs and valuations
For a family jeweller where a gold loan valuation, a chain repair and a wedding viewing each need a different person, and nobody should feel hurried or ignored on the floor.
The setup
Lines and what people choose
-
Showroom walk-in + bookings
About 25 min each · up to 30 waiting
- Browse and buy 25 min
- Bridal and wedding viewing 60 min
- Exchange old jewellery 30 min
-
Valuation bookings
About 20 min each · up to 12 waiting
- Gold or silver valuation 15 min
- Diamond or gem check 30 min
-
Repairs walk-in
About 8 min each · up to 25 waiting
- Repairs
- Chain or clasp repair 8 min
- Resize a ring 10 min
- Polish and clean 6 min
- Collect a repaired piece 5 min
- Repairs
Desks
-
Showroom table 1
Calls from Showroom
-
Showroom table 2
Calls from Showroom
-
Valuation desk
Calls from Valuation, Repairs
-
Repairs counter
Calls from Repairs
Team
-
Jeweller and owner Owner
Looks after bridal viewings and valuations of large pieces and sets up services and hours.
-
Showroom manager Manager
Watches the Live Board on busy days, checks in bridal viewings and valuations for customers whose phone has died, and records leave.
-
Sales associate × 2 Staff
Runs a showroom table and shows pieces to the customer in front of them.
-
Valuer and repairer Staff
Runs the Valuation desk and the Repairs counter, as the day needs.
-
Receptionist Staff
Greets customers, adds walk-ins and hands over a slip with a QR.
Ticked: Front desk
Visits with several steps
-
Valuation, then the showroom if exchanging
After a valuation the valuer chooses: a customer exchanging old jewellery moves on to the Showroom line, and one who only wanted the figure is done.
For Gold or silver valuation
- The service itself
-
Choose one
— the desk that finishes the step before chooses
Only the valuation (default)
Done
Exchange for new
- Go to Exchange old jewellery on Showroom
The day
Hours, the TV and the poster
-
Opening hours
Monday to Saturday, 10:30 am to 8 pm; Sunday closed except in the wedding season.
Add Akshaya Tritiya, Dhanteras and Diwali as special hours, as they are your busiest days, and any day the store is shut for stock-taking as closed days.
-
TV display
The token being called and the table or desk to go to.
On a discreet screen by the seating, so the showroom floor stays calm.
-
QR poster
At the door and on the valuation desk, with a line asking people to book a valuation for a slot instead of waiting.
Tips
-
Book valuations, let the floor walk in.
A valuation is booked, so the valuer is not interrupted by repairs. The showroom takes both walk-ins and bookings for bridal viewings. A booked customer presses I am here on their phone when they arrive.
How it works → -
Give a bridal viewing a long slot.
Bridal and wedding viewing is 60 minutes. A booked slot for it holds a table for the whole viewing, and the wait estimate for others reflects it.
How it works → -
Open special hours on festival days.
Special hours on a date beat that weekday's usual hours, so Dhanteras can run late without changing the rest of the week.
How it works → -
Share the valuer between two lines.
The Valuation desk calls from Valuation and Repairs, so when no one is booked it takes a repair instead of waiting.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 3 of 30
- Desks 4 of 15
- People 6 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses away days Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Something else already picked. Set up your business
- At step 2, name your lines: Showroom, Valuation, Repairs. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Showroom table 1, Showroom table 2, Valuation desk, Repairs counter. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Valuation, then the showroom if exchanging . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your jewellery store, repairs and valuations today
Start free with no card. Your customers never pay a thing. See every business type.
Start free