Example setups · Food and drink
Restaurant table waitlist
For a sit-down restaurant that fills up from eight on weekends, where guests crowd the entrance and the host keeps the list on a notepad.
The setup
Lines and what people choose
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Table waitlist walk-in
About 15 min each · up to 40 waiting
- Party of 1 or 2 10 min
- Party of 3 or 4 15 min
- Party of 5 or more 25 min
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Takeaway counter walk-in
About 6 min each · up to 25 waiting
- Collect a parcel 3 min
- Ask about a parcel not yet ready 6 min
Desks
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Host stand
Calls from Table waitlist
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Takeaway window
Calls from Takeaway counter
Team
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Owner Owner
Sets up the lines and the closing hours, and reads Insights on Monday mornings.
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Host × 2 Staff
Calls the next party from the Host stand when the floor has a table ready.
Ticked: Front desk
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Takeaway staff Staff
Calls the next parcel token at the window and hands the bag over.
The day
Hours, the TV and the poster
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Opening hours
Every day, 12 noon to 11 pm.
Add Diwali night and the weekly off day as closed days. A guest who opens the page on a closed day is told the restaurant is closed, instead of joining a list nobody will call.
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TV display
The token being called and the stand to go to, with a chime.
Above the entrance, facing the waiting area outside, so guests on the pavement can see it through the glass.
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QR poster
On the door and on the host stand, so a guest can scan it on arrival, join the list and wait in the car or the shop next door.
Tips
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Pick the party size when you add a walk-in.
The host adds a guest without a phone at the stand and chooses their party size, so the estimate uses that party's own time rather than one average.
How it works → -
Call again before you mark a no-show.
Call again shows the token once more on the TV and on the guest's page, without moving anyone else. If they still do not come, mark a no-show and call the next party.
How it works → -
Say the kitchen is behind, once.
On a night the kitchen is slow, tap Running behind on the Host stand. Every guest on the list sees the extra time on their own page.
How it works → -
Print the poster in your language.
The A5 poster comes in your business's language, and a guest's page can follow the language they choose.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 2 of 5
- People 4 of 10
- TV screens 1 of 3
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Café or restaurant already picked. Set up your business
- At step 2, name your lines: Table waitlist, Takeaway counter. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Host stand, Takeaway window. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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