Example setups · Food and drink
Café takeaway pickup
For a small café where the pickup counter gets three deep at nine in the morning and everyone asks whose coffee that is.
The setup
Lines and what people choose
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Pickup counter walk-in
About 3 min each · up to 30 waiting
- Hot drinks 3 min
- Cold drinks and shakes 4 min
- Food and sandwiches 6 min
Desks
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Pickup window
Calls from Pickup counter
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Barista bar
Calls from Pickup counter
Team
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Owner and head barista Owner
Works the Barista bar in the rush and sets up the line and the hours.
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Counter staff × 2 Staff
Adds a token at the till for each customer and calls it from the Pickup window when it is ready.
Ticked: Front desk
The day
Hours, the TV and the poster
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Opening hours
Monday to Saturday, 7:30 am to 9 pm; Sunday, 9 am to 6 pm.
Add the days you shut for stocktaking as closed days, and set shorter special hours for a festival evening.
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TV display
The token being called and the window to go to, in a large type.
Behind the till at the end of the counter, where people waiting by the door can read it.
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QR poster
On the counter and on the window glass, so a customer can take a token from their phone while the barista is still making the previous one.
Tips
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Add the token at the till.
Give the counter staff the Front desk ability. They add a customer who has no phone, and the QR slip they hand over lets them follow the token from the table.
How it works → -
Show the token, not the name.
The TV shows a token and a window, never a name, so a barista never has to call out over the grinder.
How it works → -
Two desks, one line.
The window and the bar both call from the same line. Whoever is free taps Call Next and the oldest token is called first.
How it works → -
Read the morning rush in Insights.
Insights shows which hours fill. Move your second barista's start earlier where the wait is longest.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 1 of 10
- Desks 2 of 5
- People 3 of 10
- TV screens 1 of 3
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Café or restaurant already picked. Set up your business
- At step 2, name your lines: Pickup counter. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Pickup window, Barista bar. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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