Example setups · Food and drink
Cloud kitchen pickup counter
For a delivery-only kitchen with a single hatch, where riders from three apps and a few walk-up customers all crowd the same doorway.
The setup
Lines and what people choose
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Rider handover walk-in
About 2 min each · up to 25 waiting
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Customer collection walk-in
About 3 min each · up to 15 waiting
- Collect my order 3 min
- Order is wrong or missing something 6 min
Desks
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Handover hatch
Calls from Rider handover, Customer collection
Team
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Kitchen owner Owner
Sets up the two lines and the hours, and reads Insights to see when riders wait longest.
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Packing and handover × 2 Staff
Calls the next rider or customer from the Handover hatch and hands over the bag.
The day
Hours, the TV and the poster
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Opening hours
Every day, 11 am to 11 pm.
Add the day the kitchen is shut for deep cleaning as a closed day. Anyone opening the page that day is told it is closed.
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TV display
The token being called, so a rider outside the hatch knows when to step up.
Above the hatch, facing the lane where the riders park.
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QR poster
On the shutter and beside the hatch, so a rider can scan it as they arrive and take a place before the bag is ready.
Tips
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A rider has a phone, so use it.
A rider scans the shutter poster, joins the line and waits by the bike. The hatch calls the next token, and no one has to shout an order number.
How it works → -
Share one hatch between both lines.
The hatch calls from both lines. Call Next shares the two lines out, and an empty line is skipped.
How it works → -
Use Running behind during a rush.
When the kitchen is behind, tap Running behind once. Every rider and customer waiting sees the extra time on their page.
How it works → -
Know your quiet hours.
Insights shows when riders wait longest. If one lunch hour always backs up, start packing earlier for it.
How it works →
The plan
Fits on Basic
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 2 of 10
- Desks 1 of 5
- People 3 of 10
- TV screens 1 of 3
- Uses desks across several lines Plan Basic and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Café or restaurant already picked. Set up your business
- At step 2, name your lines: Rider handover, Customer collection. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Handover hatch. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
Set up your cloud kitchen pickup counter today
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