Example setups · Food and drink
Bakery and sweet shop (festival rush)
For a neighbourhood sweet shop that is calm for eleven months and then has a hundred people at the counter on the three days before Diwali.
The setup
Lines and what people choose
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Sweets counter walk-in
About 4 min each · up to 80 waiting
- Sweets by weight 4 min
- Namkeen and savouries 3 min
- Cakes and pastries 3 min
-
Festival box pickup bookings
About 5 min each · up to 60 waiting
- Gift box collection 5 min
- Bulk order collection 10 min
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Custom cake collection walk-in
About 4 min each · up to 20 waiting
- Collect a cake 4 min
-
Packing and billing walk-in
About 3 min each · up to 80 waiting
- Packing and billing 3 min
Desks
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Counter A
Calls from Sweets counter
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Counter B
Calls from Sweets counter, Custom cake collection
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Pickup table
Calls from Festival box pickup
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Billing
Calls from Packing and billing
Team
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Owner Owner
Sets the festival hours a week ahead and sets up the Festival box pickup line for bookings.
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Shop manager Manager
Watches the Live Board in festival week, checks in a box pickup for a customer who has not pressed I am here, and shifts Counter B's calls towards whichever line is longest.
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Counter staff × 3 Staff
Serve the sweets counter and call the next token from Counter A or B.
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Pickup and billing staff × 2 Staff
Hand over booked boxes at the Pickup table once the customer has checked in, pack boxes at the Billing desk, and add a customer without a phone.
Ticked: Front desk
Visits with several steps
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Counter, then billing
When the counter completes a customer, they get a place in Packing and billing at once, without joining it themselves.
For Sweets by weight, Namkeen and savouries, Cakes and pastries
- The service itself
- Go to Packing and billing
The day
Hours, the TV and the poster
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Opening hours
Every day, 8 am to 9 pm; in festival week, 7 am to 11 pm.
Set the festival-week hours as special hours and add the day after Diwali as closed. Bookings the changes cut are listed, so you can keep each one or cancel it.
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TV display
The token being called and the counter to go to.
On the wall above the billing desk, facing the shop door.
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QR poster
On the shop front, on the glass counters and on the box shelves, so people can join the line from the pavement outside.
Tips
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Let festival boxes be booked.
Booked pickup slots for gift boxes spread the Diwali pickup over the week, up to seven days ahead, so the counter is not full at six in the evening. A customer who arrives presses I am here on their phone, or the shop manager checks them in on the Waitlist; a booking nobody checks in is not called, and is given up once the late window passes.
How it works → -
Set festival hours before the week.
Give the festival days their own opening and closing times, and mark the day after as closed. They beat the usual weekday hours.
How it works → -
Move people when the shop turns.
If the sweets line is long and cake collection is empty, a manager changes Counter B's split on the Live Board so it calls mostly from the sweets line.
How it works → -
Add the person without a phone.
Give the billing staff the Front desk ability so they can add an older customer at the counter and hand over a QR slip.
How it works → -
Review the week afterwards.
Insights shows which hours were busiest this week. Plan next Diwali's counters and boxes from that, not from memory.
How it works →
The plan
Fits on Standard
The smallest plan that holds this setup, worked out from its size and what it uses.
- Lines 4 of 30
- Desks 4 of 15
- People 7 of 30
- TV screens 1 of 5
- Uses booking Plan Basic and up
- Uses desks across several lines Plan Basic and up
- Uses managers Plan Basic and up
- Uses the Front desk, Urgent and Run desks abilities Plan Basic and up
- Uses waiting times in Insights Plan Basic and up
- Uses multi-step visits Plan Standard and up
How to set this up
From sign-up to your first visit
- Sign up from this page and step 1 opens with Café or restaurant already picked. Set up your business
- At step 2, name your lines: Sweets counter, Festival box pickup, Custom cake collection, Packing and billing. Set each one's type and usual time. Lines, services and desks
- At step 3, add your people and desks: Counter A, Counter B, Pickup table, Billing. Your team, roles and leave
- Open Set up › Services and build each line's menu as above. Lines, services and desks
- Open Processes and build Counter, then billing . Processes: visits with several steps
- In Settings, set Opening hours and add closed days. Opening hours, closures and special days
- Open Displays, pair the TV and choose what it shows. TV displays
- Print the poster from Settings › QR code and poster and put it up. Posters, links and QR codes
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