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Trying the live demos

Before you set up your own business, you can try Line Me Up on one that is already running. This page explains the four live demos, how to get into each, and what you can and cannot do there.

What the live demos are#

Each live demo is a pretend business on the same Line Me Up that a real business signs up for. Bots play its customers and most of its staff: they join lines, get called, are served and are sent on, all day while the demo is open. Nobody in a demo is real, and nothing you do there reaches a real person.

There are four, one for each kind of place with a demo:

All four are on one page, See it live, with a button for each way in. Cafés and restaurants do not have a demo yet.

What each demo shows#

Sunrise Clinic#

Lines: General Consultation, Skin & Hair Clinic, Lab & Tests and Pharmacy. Open 7 am to 10 pm, India time. Signed in as staff, you work at Consultation Room 3, which the bots never use.

• Doctors sending patients on to the lab or the pharmacy, and the patients coming back as a Review.
• Booked visits on the Skin & Hair Clinic line checking in beside the walk-ins.
• The clinic's own words: Emergency, Hospital ID and Review.

Tara Unisex Salon#

Lines: Hair Studio, Skin & Facials, Nail Bar and Men's Grooming. Open 9 am to 10 pm, India time. Signed in as staff, you work at Styling Chair 4, which the bots never use.

• One client holding a hair token and a nails token at the same time.
• Stylists sending clients on to the skin room.
• Booked times checking in — or being missed.

Shine Bay Car Care#

Lines: Express Wash, Interior Cleaning, Detailing Studio and Billing & Delivery. Open 7 am to 9 pm, India time. Signed in as staff, you work at Wash Bay 3, which the bots never use.

• The service desk adding cars that were dropped off without a phone.
• Every wash going on to Billing & Delivery when it is done.
• Detailing running on booked times.

Sahaya Citizen Service Centre#

Lines: Bill Payments, Certificates, ID & Document Services and Enquiries & Help Desk. Open 8 am to 8 pm, India time. Signed in as staff, you work at Counter 6, which the bots never use.

• Short visits at many counters at once.
• The help desk sending people on to the right counter.
• One counter splitting its time between two lines.

The three ways in#

Every demo can be opened three ways, and you can use all three at once in different tabs:

• As a customer — open the demo's own page and watch the lines move, or join one with a demo number. No account and no password.
• As staff — sign in with the demo's staff login and serve customers from the free desk on the Workboard.
• As the owner — sign in with the demo's owner login and see everything: the Live board, the Waitlist, Visits, Insights and every setup page.

The logins are published on purpose. Every demo uses the same password.

Watch a demo, or join its line#

To watch:

1. Open See it live and, under the demo you want, press its Open the … page button — for example Open the clinic's page.
2. The demo's page opens in the customer app. A line at the top says what it is — for example This is the Line Me Up demo — a pretend clinic run by bots.
3. Leave it open. The numbers waiting and the wait for each line change by themselves, within seconds of the bots joining and being served.

To join a line:

1. Under Choose what you need, tick one or more services.
2. Press Join at the foot of the page (or Book, for a line that takes bookings).
3. Line Me Up asks for Your phone number. Do not type your own: press Use a demo number. It fills the box with a pretend number starting +99955 — something like +99955 1234 5678.
4. Press Send me a code.
5. On Enter the code we sent you., press Read the code. A new tab opens on a public test inbox showing the 6-digit code for that number.
6. Type the code in 6-digit code. Leave Your name (optional) empty, or type a made-up name. Press Continue.
7. You come back to the demo's page, signed in. If your services are no longer ticked, tick them again, then press Join.

Your own page opens with your token and your place in the line, and moves as the bots ahead of you are served. When a desk calls you, your page says so and tells you where to go.

How waiting works from the customer's side — the token, the wait estimate, running late, leaving the line — is in Waiting, your ticket and alerts.

Run a desk as staff#

1. On See it live, under the demo you want, press Sign in as staff. The staff log-in opens with that demo's staff email and password already filled in. Nothing is sent until you press a button.
2. Press Log in, or Try as staff under the form. (Try as the owner, beside it, signs you in as the owner instead.)
3. You land on the Workboard. When it asks Which desk are you at today?, choose the free desk — at Sunrise Clinic that is Consultation Room 3; the table above has the others. Press Start my shift.
4. Press Call Next. The next customer in your line is called to your desk.
5. When they reach you, press They're here. If nobody comes, press No-show.
6. When you have served them, press Complete — or Send to… to put them in another line, the way a doctor sends a patient to the lab.
7. Try Take a break, then come back, and press End shift when you are done.

Every step of the Workboard is explained in Serving at a desk: the Workboard.

Run the business as the owner#

1. On See it live, under the demo you want, press Sign in as the owner, then press Log in (or Try as the owner).
2. You land on the Live board: every line and every desk, moving as the bots work. A notice under the header says This is the live demo.
3. Open any page in the sidebar. Some things worth trying:

• On the Live board, press Run desk on a desk to work it from the board.
• On the Waitlist, find a customer, move them up or down, or put somebody first.
• On Visits, look back over the last 30 days and export a CSV.
• On Insights, see how the days went: waits, busy times, outcomes, desks and services.
• On Lines, Services, Desks and Processes, add something new or rename what is there, and watch it reach the customer's page.
• Add a visit by hand. If you type a phone number, it must be a demo number starting +99955.

Each of these pages has its own chapter in this guide — start with The Live Board.

What you can and cannot change#

A demo is shared by everyone trying it at the same moment, so it lets you use the product fully but refuses anything that would spoil it for the next person. A refused change does not happen, and the screen says, in words:

Not in the demo — this would change it for everyone. Sign up to try it on your own business.

Two more rules, each with its own message:

• A phone number typed anywhere in a demo must start +99955: In the demo, use a number starting +99955.
• A new team member's email must end in @demo.lineup.invalid: In the demo, people's emails end in @demo.lineup.invalid.

When a demo is open, and what is put back#

• Hours. Each demo keeps its own hours, on India time — the table at the top of this page has them. The bots work only while it is open. Outside those hours the demo is closed, like a real business, and you can still sign in and look around.
• Every night, while it is closed, each demo is put back as it was: anything a visitor added or renamed goes.
• History. The last 30 days of visits are kept, so Visits and Insights always have something to show. Older visits are removed.

Leave a demo and start your own#

1. On any page of a demo in the staff app, find the notice This is the live demo under the header.
2. Press Start your own. It signs you out of the demo and opens sign-up for a business of your own.

You can also go straight to business.linemeup.in/signup. Your own business starts empty, with the starting lines for your kind of place — see Line Me Up for clinics, salons, car care and counters and Set up your business.

If something does not work#

• A change says "Not in the demo". That change is one of the refused ones above. Try it on your own business.
• Your real number was refused. Press Use a demo number instead.
• The lines are not moving. Check the demo's hours: outside them it is closed and the bots are not working.
• Something you added has gone. The demo was put back overnight.
• Somebody else is at "your" desk. Other visitors share the staff login and the free desk.