Terms of Service

1. Acceptance of Terms

By accessing or using the LineUp platform ("Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

These Terms apply to all users, including businesses, end customers, and visitors.

2. Service Description

LineUp provides a cloud-based queue management system that enables businesses to:

• Manage customer queues and bookings
• Track jobs and service requests
• Allocate and manage stations/resources
• Organize operations using tags and access controls
• Integrate with third-party systems via API

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

3.3 Business Accounts

Business accounts require valid business information and payment details. You represent that you have authority to bind your organization to these Terms.

4. Subscription and Payment

4.1 Pricing Plans

We offer various subscription plans as described on our pricing page. Prices are subject to change with 30 days' notice.

4.2 Billing

• Subscription Fees: Billed monthly or annually in advance
• Payment Method: You must provide valid payment information
• Auto-Renewal: Subscriptions renew automatically unless cancelled
• Late Payment: We may suspend access for non-payment

4.3 Refunds

Subscription fees are non-refundable except as required by law or at our sole discretion. You may cancel at any time, effective at the end of the current billing period.

4.4 Pilot Program

While LineUp is in pilot, founding customers may receive complimentary access to specified plan tiers for a defined period. Pilot terms are confirmed in writing during onboarding. Upon expiration of the pilot period, your subscription will automatically begin at the pilot-locked rate unless cancelled.

5. Acceptable Use

5.1 You Agree To:

• Use the Service only for lawful purposes
• Comply with all applicable laws and regulations
• Respect other users' rights and privacy
• Provide accurate information

5.2 You Agree NOT To:

• Violate any laws or third-party rights
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated means to access the Service without permission
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Collect user data without consent
• Use the Service for competitive purposes

6. Your Data and Content

6.1 Your Ownership

You retain all rights to the data you submit to LineUp ("Customer Data"). This includes business information, customer data, and operational records.

6.2 License to LineUp

You grant us a limited license to host, process, and use Customer Data solely to provide the Service and as described in our Privacy Policy.

6.3 Your Responsibilities

You are responsible for:

• The accuracy and legality of Customer Data
• Obtaining necessary consents from your customers
• Complying with data protection laws (GDPR, CCPA, etc.)
• Maintaining backups of critical data

6.4 Data Deletion

Upon termination, we will delete your data within 90 days, except where retention is required by law.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, designs, text, graphics, and trademarks, is owned by LineUp or our licensors and protected by copyright, trademark, and other laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service according to these Terms.

7.3 Feedback

Any feedback, suggestions, or ideas you provide become our property, and we may use them without obligation to you.

8. Service Level and Uptime

8.1 Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance.

8.2 Service Credits

Premium and Enterprise customers may be eligible for service credits if uptime falls below guaranteed levels. See your Service Level Agreement (SLA) for details.

9. Third-Party Services

Our Service may integrate with third-party services. Your use of these services is subject to their terms and policies. We are not responsible for third-party services.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Error-free or uninterrupted operation
• Accuracy or reliability of information

Some jurisdictions do not allow disclaimer of implied warranties, so the above may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINEUP SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Third-party actions or content

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold LineUp harmless from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another
• Your Customer Data

13. Termination

13.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

13.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk

13.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Outstanding fees become immediately due
• Your data will be deleted per our retention policy
• Sections that should survive (e.g., liability limitations) will remain in effect

14. Modifications to Terms

We may update these Terms periodically. Material changes will be notified via:

• Email to your registered address
• Prominent notice on the Service
• 30 days' advance notice for material changes

Continued use after changes constitutes acceptance of the updated Terms.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

15.2 Arbitration

Any disputes shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.

15.3 Class Action Waiver

You waive any right to participate in class actions or class-wide arbitration.

15.4 Exceptions

Either party may seek injunctive relief in court for intellectual property or confidentiality breaches.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LineUp.

16.2 Assignment

You may not assign these Terms without our written consent. We may assign our rights at any time.

16.3 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.4 Waiver

Our failure to enforce any right does not waive that right.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

16.6 Export Compliance

You agree to comply with all export and import laws and regulations.

17. Contact Information

For questions about these Terms, contact us: