Last Updated: May 25, 2026
Welcome to LineUp. These Terms of Service ("Terms") govern your access to and use of our queue management platform. By using LineUp, you agree to these Terms.
By accessing or using the LineUp platform ("Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.
These Terms apply to all users, including businesses, end customers, and visitors.
LineUp provides a cloud-based queue management system that enables businesses to:
We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.
You must be at least 18 years old and capable of forming a binding contract to use the Service.
You are responsible for:
Business accounts require valid business information and payment details. You represent that you have authority to bind your organization to these Terms.
We offer various subscription plans as described on our pricing page. Prices are subject to change with 30 days' notice.
Subscription fees are non-refundable except as required by law or at our sole discretion. You may cancel at any time, effective at the end of the current billing period.
While LineUp is in pilot, founding customers may receive complimentary access to specified plan tiers for a defined period. Pilot terms are confirmed in writing during onboarding. Upon expiration of the pilot period, your subscription will automatically begin at the pilot-locked rate unless cancelled.
You retain all rights to the data you submit to LineUp ("Customer Data"). This includes business information, customer data, and operational records.
You grant us a limited license to host, process, and use Customer Data solely to provide the Service and as described in our Privacy Policy.
You are responsible for:
Upon termination, we will delete your data within 90 days, except where retention is required by law.
The Service, including all software, designs, text, graphics, and trademarks, is owned by LineUp or our licensors and protected by copyright, trademark, and other laws.
We grant you a limited, non-exclusive, non-transferable license to access and use the Service according to these Terms.
Any feedback, suggestions, or ideas you provide become our property, and we may use them without obligation to you.
We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance.
Premium and Enterprise customers may be eligible for service credits if uptime falls below guaranteed levels. See your Service Level Agreement (SLA) for details.
Our Service may integrate with third-party services. Your use of these services is subject to their terms and policies. We are not responsible for third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Some jurisdictions do not allow disclaimer of implied warranties, so the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINEUP SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold LineUp harmless from any claims, damages, losses, and expenses (including legal fees) arising from:
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account if you:
Upon termination:
We may update these Terms periodically. Material changes will be notified via:
Continued use after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.
Any disputes shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.
You waive any right to participate in class actions or class-wide arbitration.
Either party may seek injunctive relief in court for intellectual property or confidentiality breaches.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and LineUp.
You may not assign these Terms without our written consent. We may assign our rights at any time.
If any provision is found unenforceable, the remaining provisions remain in effect.
Our failure to enforce any right does not waive that right.
We are not liable for delays or failures due to circumstances beyond our reasonable control.
You agree to comply with all export and import laws and regulations.
For questions about these Terms, contact us:
Email: [email protected]
Support: [email protected]
Mail: LineUp Legal Team, 123 Queue Street, San Francisco, CA 94102
Phone: +1 (800) 546-3877