Everything you need to optimize customer flow and maximize operational efficiency
Organize your service points into intelligent queues that adapt to your business needs.
Lines are the foundation of your queue management system. Each line represents a specific service point where customers wait to be served - whether it's a doctor's office, a stylist's chair, or a service bay.
Support walk-ins, appointments, or hybrid models based on your business flow.
Track current queue length, estimated wait times, and capacity utilization live.
Set maximum daily capacity and let LineUp automatically manage overflow.
Configure custom priority rules - FIFO, VIP-first, or create your own logic.
Track every customer request from arrival to completion with digital precision.
Jobs represent individual customer requests moving through your queue. Each job gets a unique token number and is tracked through every stage of service.
Auto-generate unique token numbers for easy identification and tracking.
Track job progression: Queued → Called → In Progress → Completed.
Monitor actual arrival, service start, and completion times automatically.
Automatic SMS/email notifications keep customers informed of their status.
Manage your team and resources efficiently with smart station allocation.
Stations represent your service providers - whether they're staff members, service counters, or automated systems. Optimize your workforce and track performance in real-time.
Link stations to staff accounts for personalized dashboards and permissions.
Real-time status: Available, Busy, On Break, or Offline.
Track average service time, jobs completed, and efficiency metrics.
Call next customer, start service, or mark complete with a single click.
Organize resources and control access with flexible tagging and role-based permissions.
Tags are your organizational powerhouse. Use them to categorize lines, stations, and jobs by department, role, location, or any custom criteria. They're essential for implementing granular access control.
Create tags for departments, roles, locations, services, or custom categories.
Grant permissions based on tags - perfect for multi-department businesses.
Assign colors and icons to tags for easy visual identification.
Generate reports and analytics filtered by specific tags.
Additional capabilities to enhance your operations
Comprehensive dashboards with peak hour analysis, utilization rates, and performance trends.
Full REST API access and webhook notifications for seamless integrations.
Native iOS and Android apps for customers to join queues and track status, and mobile-friendly dashboards for your staff.
Automated SMS and email notifications to keep customers informed.
Enterprise-grade security with role-based access control and audit logs.
Manage multiple locations from a single dashboard with centralized reporting.
A glimpse of what's in flight for pilot customers.
Business Dashboard, Consumer Web, Consumer Mobile, and an internal Support Console — all on day one.
Permissions composed from role × tag intersections, designed for multi-department real-world businesses.
Smart suggestions for which station should take the next job — based on tags, history, and current load.
Two-way sync with the systems your front desk already lives in. Pilot customers help us prioritize which.
Put your brand on the customer-facing experience without rebuilding it from scratch.
Apply for the pilot and we'll set up a live walkthrough on your real workflow.
Pilot spots are limited — every applicant gets a 30-minute conversation with the founders.