At LineUp, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue management platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using our services:
- Account Information: Name, email address, phone number, business name, and billing information
- Business Data: Information about your lines, jobs, stations, and operational settings
- Customer Data: Information about your customers (names, contact details, booking preferences) that you input into our system
- Communications: Messages, feedback, and support requests you send us
1.2 Automatically Collected Information
When you access our platform, we automatically collect:
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address
- Cookies: Session data, preferences, and analytics information
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our queue management platform
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send service updates, security alerts, and marketing communications (with your consent)
- Analytics: To understand usage patterns, improve features, and develop new functionalities
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with legal obligations and enforce our terms of service
3. Data Sharing and Disclosure
3.1 We Share Information With:
- Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
- Business Partners: When you integrate with third-party services through our API
- Legal Requirements: When required by law, court order, or governmental request
- Business Transfers: In connection with mergers, acquisitions, or sale of assets
3.2 We Do NOT:
- Sell your personal information to third parties
- Share your data for marketing purposes without consent
- Use your customer data for our own marketing
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access controls and multi-factor authentication
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 security monitoring and incident response
- Compliance: SOC 2 Type II, GDPR, and HIPAA compliance (for healthcare customers)
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at [email protected]
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain backups and business records
Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- EU-U.S. Data Privacy Framework (DPF) and Swiss-U.S. Data Privacy Framework (DPF)
- Compliance with GDPR requirements
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: To understand usage patterns
- Preference Cookies: To remember your settings
- Marketing Cookies: For targeted advertising (with consent)
You can control cookies through your browser settings.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Email notification to your registered address
- Prominent notice on our platform
- Updating the "Last Updated" date
Continued use of our services after changes indicates acceptance of the updated policy.
12. Regional Privacy Rights
12.1 GDPR (European Users)
If you are in the EU/EEA, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
12.2 CCPA (California Users)
California residents have the right to know what personal information is collected, disclosed, or sold, and the right to opt-out of sales (we do not sell personal information).
12.3 Other Jurisdictions
We comply with applicable data protection laws in all jurisdictions where we operate.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us: